Guest Relations Executive (Rempapa)

OUE RESTAURANTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent dining group in Singapore seeks a dedicated Customer Service Representative to manage guest inquiries, operate POS systems, and enhance the dining experience. The ideal candidate should have customer service experience and strong communication skills. Benefits include a 5-day work week, performance bonuses, and medical coverage.

Benefits

AWS & Performance Bonus

Family Care Leave

Medical & Dental Benefits

Qualifications

• Previous experience in customer service or related fields is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to manage customer complaints.

Responsibilities

• Assist in first point of contact for restaurant and manage inquiries.
• Handle booking reservations and ensure bill accuracy.
• Manage POS systems and balance cash floats.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

POS systems proficiency

Education

High school diploma or equivalent

Tools

POS systems

Online booking systems (e.g., Chope)

Job description

Why Join Us?

· Encouraging Work-Life Balance.

· Good Career Development Opportunities.

· Work with a Small and Vibrant Team.

· Opportunity to Wear Many Hats and Gain Different Sets of Skills.

ABOUT OUE RESTAURANTS (www.ouerestaurants.com)

The food and lifestyle division of OUE Limited, OUE Restaurants is on a mission to create genuine and exceptional dining experiences that cater to a diverse range of diners in Singapore and overseas. Its growing portfolio features a distinct host of restaurants and bars - from fine and bespoke, to fast and casual.

Key Responsibilities

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.
• Answer calls, note down booking reservations, and update accordingly.
• Manage and operate POS systems, including all card and cash transactions.
• Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions.
• Check and ensure bills’ accuracy before printing it for guests.
• Balance cash floats at the start and end of each shift, maintaining financial integrity.
• Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
• Handle delivery platform apps and process orders promptly and effectively
• Set up tables and service areas according to SOP
• Assist to clear tables and dishes from the dining area and side stations.
• Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary.
• Assist in beverage preparation and support daily kitchen operations.
• Follow and ensure appropriate personal hygiene and sanitation procedures are met
• Any other duties as assigned by Management.

Requirements and Qualifications

• High school diploma or equivalent
• Previous experience in customer service, call centre, or restaurant settings is preferred.
• Excellent communication skills; verbally and in writing.
• Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
• A team player to work collaboratively in a team environment
• Proficiency in POS systems and online booking systems (I.e., Chope)
• Possess organizational and team management skills with a strong and professional approach to guest service.

5 Days Work Week | AWS & Performance Bonus | Family Care Leave | Medical & Dental Benefits