Guest Relations Executive (Marguerite)

J C Tapas Bar Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A vibrant restaurant is seeking a customer service representative to manage reservations and provide top-notch service to guests. The role involves handling inquiries, maintaining updated information about events, and ensuring guest satisfaction through effective communication and service recovery. You will work in a dynamic team environment and engage with various departments to provide the best dining experience.

Responsibilities

• Perform front line service for all incoming calls and reservations.
• Provide first line of customer service to all guests.
• Proactive feedback collection and service recovery.

Skills

Customer Service

Communication

Teamwork

Job description

· Perform front line service to all incoming calls and reservations for the restaurant.

· Providing first line of customer service to all guests

· Providing prompt response to all incoming enquiries and engage effectively with other teams in the restaurant.

· Maintain up-to-date information of events and activities so that guests will receive accurate and prompt information when requested

· Managing of all e-mail enquiries for restaurant’s events

· Handle first level guests’ complaints with calm professional and relay to the respective teams

· Proactive feedback collection and service recovery as and when needed.

· Follow up with guests to ensure request have been met to their satisfaction

· Any adhoc duties assigned by supervisor