Guest Relations Executive (Front Office)

The Fullerton Hotels and Resorts; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading hotel in Singapore is seeking a Front Desk Agent to provide excellent service and maintain guest relations. The ideal candidate should have a Diploma in Hospitality, preferably with relevant experience, and possess strong interpersonal skills. This role involves checking guests in and out, managing guest requests, and ensuring a pleasant experience.

Qualifications

• At least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in the hospitality industry.
• Pleasant disposition with good interpersonal skills.

Responsibilities

• Welcome guests upon arrival and ensure a smooth check-in.
• Handle guest complaints promptly and accurately.
• Provide accurate information about hotel facilities and city attractions.

Skills

Interpersonal skills

Customer service

Education

Diploma in Hospitality/Tourism

Tools

Opera system

Job description

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills
• Able to work on rotating shifts including weekends and public holidays.