Guest Relations Executive (F&B)

Four Seasons Hotel Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading luxury hotel in Singapore seeks a Guest Relations Executive for its One-Ninety Restaurant. The role focuses on providing exceptional dining experiences, maintaining service excellence, and effective communication with guests. Candidates should possess a background in high-end hospitality and be adaptable in a dynamic environment.

Benefits

Career growth opportunities

Complimentary stays at Four Seasons properties

Paid holidays/vacation

Dental and medical/life insurance

Annual employee party/social and sporting events

Complimentary meals in dedicated employee restaurant

Qualifications

• Minimum of 1 year of service experience in a luxury hotel or Michelin restaurant.
• Strong emphasis on VIP customer service and relationship management.
• Ability to work in a fast-paced environment and flexibility in scheduling.

Responsibilities

• Maintain exceptional service standards in the One-Ninety Restaurant.
• Handle guest inquiries through phone calls or emails.
• Ensure seating efficiency and facilitate communication between team members.

Skills

Customer Service

Adaptability

Teamwork

Education

Postgraduate or diploma in hotel management

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries.Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore

About the role:

Guest Relations Executive (F&B Host/Hostess)

To support the seamless daily operations of the One-Ninety Restaurant, which includes maintaining exceptional service standards, facilitating communication team members, and addressing other operational needs at the One-Ninety Restaurant.

What you will do

The Guest Relations Executive is the core of the Rooms/Food and Beverage Department operation. The incumbent will offer the guest of the One-Ninety Restaurant an enjoyable, dining experience conforming to Four Seasons standards of excellence for quality, professionalism, and friendliness. He/She will ensure the seating efficiency of the Restaurant and handle inquiries from guests via phone calls or emails.

What you bring

• Minimum of 1 year of service experience in a luxury hotel or Michelin restaurant.

• Postgraduate or diploma in hotel management or its equivalent

• Possesses Executive Club/F&B service experience and operations expertise with a strong emphasis on VIP customer service.

• Skilled in building and maintaining relationships across departments and with guests.

• Adaptable to working in a fast-paced environment

• Team player

• Attentiveness and patience towards the guest

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and holidays