Guest Relations Executive

SUTL MARINA DEVELOPMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hotel management company in Singapore is seeking a Front Office Assistant to assist in all aspects of hotel operations. Responsibilities include welcoming guests, managing reservations, and providing exceptional customer service. Candidates must have at least GCE ‘O’ level or equivalent and possess good communication skills. Shift work is required including weekends and nights.

Qualifications

• Must possess good communication skills.
• Proficient in Computer Applications.
• Able to work shifts including weekends, public holidays, and nights.

Responsibilities

• Assist in all aspects of Hotel Front Office operations.
• Welcome and escort hotel guests and assist with their concerns.
• Perform office duties, manage cash accounting for the front desk.
• Provide customer service regarding reservations and assistance.
• Handle daily check-ins and check-outs as required.
• Assist with room reservations and inventory recording.

Skills

Good communication skills

Proficiency in Computer Applications

Education

GCE ‘O’ level or equivalent

Job description

Responsibilities:

• Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
• Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
• Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
• Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
• Handle daily check-ins and check-outs as required.
• Assist with room reservations.
• Assist with inventory recording and stock ordering for room items and materials.
• Perform daily rate checks and updates.
• Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
• Any other duties assigned from time to time.

Requirements:

• Possess at least GCE ‘O’ level and above or equivalent
• Possess good communication skills
• Proficient in Computer Applications
• Able to work shifts (weekends/PH/night)