Guest Relation Executive

TEMPER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant in Singapore invites passionate individuals to join its team dedicated to exceptional hospitality. The role focuses on enhancing the guest experience through attentive service, managing reservations, and ensuring smooth operations within the dining environment. Ideal candidates will be skilled in guest relations, have previous hospitality experience, and are eager to maintain high standards.

Benefits

Birthday Leave

Competitive Staff Discounts across outlets

Health and Medical Insurance coverage

Qualifications

• Experience in hospitality-related roles with proven track record.
• Familiarity with reservation systems like 7rooms.
• Excellent interpersonal and communication skills.

Responsibilities

• Welcome guests, manage reservations and ensure guest satisfaction.
• Coordinate communication between front-of-house and kitchen teams.
• Train and mentor junior front-of-house staff.

Skills

Interpersonal Skills

Communication Skills

Tools

7rooms

Job description

Introduction:

Join our dynamic team where we are seeking passionate individuals who share our dedication to exceptional hospitality and culinary excellence. If you're eager to be part of an innovative dining experience where every detail matters, come join a passionate team dedicated to creating memorable moments for all who walk through our doors

Key Responsibilities:

• Warmly welcome all incoming guests, confirm their reservations, and escort them to their assigned tables.
• Manage guest reservations and assist with private events, ensuring all preferences are noted and met.
• Provide timely, attentive service by delivering food and beverages and maintaining guest satisfaction.
• Recommend menu items and beverages, using extensive knowledge of the menu to enhance the dining experience.
• Coordinate with the team to maintain the restaurant's ambiance, cleanliness, and overall guest experience.
• Provide a daily roll-up of reservations to the team, highlighting special requests, large parties, and VIP guests.
• Respond promptly to guest inquiries, concerns, or requests, ensuring an excellent experience from arrival to departure.
• Handle guest feedback with professionalism, ensuring concerns are resolved efficiently.
• Ensure smooth communication between front-of-house and kitchen teams for efficient service.
• Assist in managing the guest waiting list and resolve any seating issues as they arise.
• Stay informed about restaurant promotions, seasonal menus, and events to offer guests an engaging experience.
• Support the management team in training and mentoring junior front-of-house staff.

Qualifications:

• Previous experience with 7rooms or other reservation system
• Experience in pre-opening operations is a bonus
• Excellent interpersonal and communication skills
• Consistent track record of employment in hospitality-related role

Perks:

• Birthday Leave
• Competitive Staff Discounts across outlets
• Health and Medical Insurance coverage