Guest Relation Executive

CASA VOSTRA RETAIL PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An innovative dining experience awaits you at a forward-thinking establishment focused on delivering exceptional Italian cuisine. As a Guest Relations Executive, you'll play a pivotal role in creating memorable dining experiences by warmly welcoming guests and managing reservations. Your excellent communication skills will shine as you make menu recommendations and collaborate with the team to maintain the restaurant's ambiance. This role offers a unique opportunity to be part of a growing brand, where your contributions will help shape the guest experience and elevate the restaurant's reputation.

Benefits

Birthday Leave

Competitive Staff Discounts

Health and Medical Insurance

Qualifications

• 2-3 years of experience in guest relations within a restaurant.
• Experience in pre-opening operations is a bonus.

Responsibilities

• Warmly welcome guests and escort them to their tables.
• Manage the reservation and ticketing system daily.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Job description

Guest Relations Executive

Introduction:

Translated to “your home” in Italian, Casa Vostra is an Italian concept initiated with a simple goal of offering perfected Italian cuisine staples suited for fast-paced modern living. In collaboration with Ebb & Flow group, we are set to open our second physical store, located at the West of Singapore.

Key Responsibilities:

1. Warmly welcome all incoming guests, and escort them to their assigned table.
2. Manage the reservation system and ticketing system (for pick hours) daily.
3. Make menu recommendations to guests with extensive menu knowledge.
4. Collaborate with the team to maintain the restaurant's ambiance and cleanliness.
5. Provide the team with a roll-up of reservations prior to each shift; inform management of any large parties, special reservation notes, and/or VIP customers.

Qualifications:

• 2-3 years of experience as a guest relation in a restaurant setting.
• Experience in pre-opening operations is a bonus.
• Excellent interpersonal and communication skills.
• Consistent track record of employment in hospitality-related roles.

Perks:

• Birthday Leave
• Competitive Staff Discounts across outlets
• Health and Medical Insurance coverage