Guest Experience Supervisor – Training & Upsell Leader

Ching Seafood 2020; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Ching Seafood 2020 in Singapore seeks a department supervisor to oversee daily operations and ensure all activities are run in a proper, orderly manner. The role requires coordinating shifts and briefing the team to maintain high standards of service.

You will guide junior staff, assist in upselling menu items, promote efficient resource use, and ensure guests are treated with courtesy while fostering a harmonious work environment across the department.

Responsibilities

• Ensure all activities within the department are in proper order.
• Co-ordinated and team members are briefed daily during each shift.
• Ensure the daily operations are run in an orderly and proper manner.
• Provide guidance and training to junior staff to achieve guest's satisfaction.
• Assist in achieving the revenue target by upselling and recommending menu items to guests.
• Assist and recommend ways to reduce wastage and efficient use of resources.
• Ensure guests are properly served and ensure that staff express courtesy, efficiency in dealing with guests.
• Ensure a harmonious working relationship between colleagues with proper and fair distribution of workload.

Job description

Ching Seafood 2020 in Singapore seeks a department supervisor to oversee daily operations and ensure all activities are run in a proper, orderly manner. The role requires coordinating shifts and briefing the team to maintain high standards of service.

You will guide junior staff, assist in upselling menu items, promote efficient resource use, and ensure guests are treated with courtesy while fostering a harmonious work environment across the department.