Guest Experience & Sales Ambassador

BreadTalk Pte Ltd; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

BreadTalk Pte Ltd is seeking a Service Ambassador to deliver exceptional customer experiences in a busy Singapore outlet. You will welcome guests, assist with seating, and guide them through ordering and payments, while upselling products and promotions.

Role requires strong communication, a service mindset, and a willingness to work shifts, weekends, and public holidays to ensure a welcoming dining environment and flawless outlet operations.

Qualifications

• People-oriented approach with comfort meeting new customers.
• Clear, confident English communication and listening.
• Strong focus on customer service and satisfaction.
• Sales mindset with upsell and cross-sell awareness.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive attitude with responsibility and adaptability.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Proactively greet and engage customers in a warm, professional manner.
• Assist with seating, guide ordering, and manage table interactions.
• Solicit feedback and resolve service concerns promptly and empathetically.
• Promote products, campaigns, and upsell opportunities to drive sales.
• Maintain outlet cleanliness, displays, and merchandising standards.
• Operate cashiering tasks and handle transactions per SOPs.

Skills

People-oriented

Effective communication

Customer service orientation

Sales-driven mindset

Multi-tasking

Proactive

Shift flexibility

Job description

BreadTalk Pte Ltd is seeking a Service Ambassador to deliver exceptional customer experiences in a busy Singapore outlet. You will welcome guests, assist with seating, and guide them through ordering and payments, while upselling products and promotions.

Role requires strong communication, a service mindset, and a willingness to work shifts, weekends, and public holidays to ensure a welcoming dining environment and flawless outlet operations.