Guest Experience Manager

Grand Hyatt Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel is seeking a Guest Experience Manager to ensure smooth operations of the Guest Experience team. You will manage daily operations, coordinate closely with front office management, and enhance guest satisfaction through engagement and exceptional service. Candidates should have relevant qualifications and strong customer relations skills.

Qualifications

• Minimum of 2 years of work experience in Guest Relations.
• Preferably in an Assistant Manager or Team Leader role.
• Exceptional communication and customer relations skills.

Responsibilities

• Oversee daily operations of the Guest Experience team.
• Ensure coordination with Front Office Manager for efficiency.
• Enhance guest satisfaction through engagement and operational control.

Skills

Communication

Customer Relations

Problem-Solving

Interpersonal Skills

Education

Degree or diploma in Hospitality or Tourism management

Job description

Summary

Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align with our esteemed brand standards and exceed the expectations of both employees and guests as you embark on this exciting journey in team building and operational excellence.

Key Responsibilities

• Oversee the daily shift operations of the Guest Experience team which includes the Concierge and Belldesk team, ensuring efficiency and adherence to brand standards.
• Collaborate closely with the Front Office Manager and Assistant Front Office Managers to spearhead the seamless coordination of our operations, ensuring a harmonious and efficient workflow throughout the front office and guest experience.
• Manage the Guest Experience team's engagement with our guests, enhancing their satisfaction through pre-arrival contact, meet and greets, and operational control.

Qualifications

Note: Due to Singapore’s foreign worker work pass restrictions, only Singapore Citizens or Permanent Residents will be considered for this position.

• Ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• Bring a minimum of 2 years of work experience in Guest Relations, preferably at the Assistant Manager or Team Leader level within a larger operation.
• Showcase exceptional communication and customer relations skills.
• Demonstrate strong problem-solving abilities, coupled with effective administrative and interpersonal skills. Be a part of our commitment to delivering outstanding guest experiences.