Guest Experience Manager

SOI AROY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Job Responsibilities

1. Guest Engagement & Personalization – Interact warmly with guests, recommend dishes based on preferences, and share the cultural background of traditional Thai cuisine.
2. Authentic Thai Hospitality – Ensure the atmosphere, service style, and overall experience reflect the warmth and attentiveness of Thai culture.
3. Customer Satisfaction & Issue Resolution – Monitor guest satisfaction throughout the visit and address any concerns or feedback promptly and professionally.
4. Loyalty & Relationship Building – Develop strong relationships with regular diners, manage loyalty programs, and encourage return visits.
5. Team Collaboration – Coordinate with kitchen and service staff to ensure smooth service and a consistently high-quality dining experience.
6. Online Presence Support – Encourage happy guests to leave reviews or post on social media, contributing to the restaurant’s positive online reputation.