Guest Experience Lead (Host Person)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality industry seeks a Host/Concierge to create memorable guest experiences at its luxury dining outlets. The ideal candidate will manage reservations, assist guests, and collaborate with staff to ensure seamless service. This role requires excellent interpersonal skills and a professional demeanor, with a commitment to quality guest service.

Qualifications

• 1 year of experience as a host/concierge preferred.
• Professional, well-groomed appearance required.
• Effective communication is essential.

Responsibilities

• Welcome guests and create a positive first impression.
• Manage reservations and optimize seating arrangements.
• Engage with guests to ensure satisfaction.

Skills

Interpersonal skills

Communication skills

Proactive attitude

Guest oriented

Education

Minimum GCE 'O' Level

Diploma in any field (advantage)

Tools

Microsoft Office

Reservation software

POS systems

Job description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job description:

Primary Responsibilities

• Warm Guest Greeting: Welcome guests with a friendly demeanor upon arrival at the F&B outlet to create a positive first impression.
• Reservation Management: Handle guest inquiries, manage and confirm reservations, and ensure the reservation system is consistently updated.
• Seating Management: Optimize seating arrangements for efficient table rotation and space utilization.
• Wait Time Management: Provide accurate waiting times and monitor the waiting list.
• Guest Assistance: Address inquiries, offer menu information, and provide recommendations.
• Order Processing: Take orders, serve food and beverages promptly, and present bills.
• Guest Satisfaction: Engage with guests, address concerns, and ensure a memorable experience.
• Team Collaboration: Coordinate with servers and kitchen staff for a seamless dining experience.
• Atmosphere Maintenance: Help maintain a welcoming and visually appealing environment.

Requirements

• Education: Minimum GCE 'O' Level or equivalent; Diploma in any field is an advantage.
• Experience: Minimum 1 year of experience as a host/concierge, preferably in a luxury hotel or restaurant.
• Skills & Attributes:

• • Good interpersonal skills and communication skills
  • Professional, well-groomed appearance
  • Proficient in Microsoft Office, reservation software, and POS systems
  • Confident, proactive, and guest oriented