Guest Experience Expert (Front Office)

ST. REGIS HOTEL SINGAPORE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

The St. Regis Hotel Singapore is seeking a Front Office Associate to provide exceptional guest service and manage all front office operations. Responsibilities include processing guest check-ins and check-outs, coordinating group arrivals, and managing room assignments. This role requires excellent communication skills and a keen attention to detail, making it essential for delivering a five-star guest experience.

Qualifications

• Strong communication and interpersonal skills.
• High level of organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Manage group arrivals and departures.
• Coordinate with staff to ensure smooth arrivals.

Skills

Customer Service

Communication

Time Management

Education

High School Diploma

Job description

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

POSITION SUMMARY

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Communicate to appropriate staff when guests are waiting for an available room
• File guest paperwork or documentation. Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Responsible for managing group arrivals and departures
• Act as the main point of control for saleable rooms in conjunction with Revenue, Sales and Front Desk teams
• To be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests
• To ensure that the Duty Manager is informed immediately of any emergency, security or health and safety matter
• To be able to manage back office (Front Office) administrative tasks such as inventory control to ensure inventory are managed and ordered when required
• Other administrative tasks such as rostering to be submitted in a timely manner for approval