Guest Experience Expert - Butler

ST. REGIS HOTEL SINGAPORE; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ST. REGIS HOTEL SINGAPORE is seeking a dedicated Front Office professional to coordinate VIP arrivals, escort guests, and ensure seamless check-in. This role requires liaising with guest services, reservations, and engineering to meet special guest needs and maintain room readiness.

You will also deliver items to suites, coordinate laundry services, and manage inventories to support a luxury guest experience. Prior Front Office experience and a commitment to exceptional service are essential.

Qualifications

• Minimum 1 year of Front Office experience.
• Experience coordinating VIP arrivals and guest requests is a plus.

Responsibilities

• Coordinate VIP arrivals and escort guests at check-in.
• Prepare rooms and deliver items to guests in suites.
• Liaise with Reservations, Sales, Guest Services and Engineering to fulfill guest needs.
• Maintain room inventories and assist with laundry coordination as needed.

Skills

Front desk coordination

Guest service orientation

Job description

Coordinate with the front desk to arrange for VIP arrivals include room preparations, meeting guests at check-in, and escorting guests to their rooms. Deliver food, beverages, and other requested items to guests in suites. Address any guest needs noted on the reservation by the reservations, sales, or other teams. Coordinate with guest Services and Engineering to meet special guests needs. Coordinate laundry Services for guests as requested, coordinating pick-up and delivery of items as needed. Complete room inventories and keep inventories appropriately provisioned, as appropriate.

Minimum 1-year of working experience in Front Office.