Guest Experience Executive – Boutique Music Shop (Bukit Timah)

LVL MUSIC ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A music education academy in Singapore seeks an outgoing individual for a full-time role engaging customers in choosing violins and cellos. Responsibilities include greeting customers, explaining instrument models, and handling customer inquiries. The ideal candidate is fluent in English, enjoys conversations, and has a people-first personality. Benefits include a sales bonus, employee discounts, and career growth opportunities.

Benefits

Sales Bonus

Employee discounts on instruments

Complimentary music lessons

Hospital and Surgery Insurance

Career growth opportunities

Qualifications

• You must be cheerful and enjoy making conversations with customers.
• Comfortable with basic administrative duties and using a computer.
• Experience in hospitality or retail is a plus.

Responsibilities

• Greet and engage walk-in customers warmly.
• Guide customers in choosing instruments and explain differences.
• Handle customer follow-ups via WhatsApp and email.
• Assist with lesson scheduling and general admin tasks.

Skills

Fluent English

Outgoing and friendly

Problem-solving

Computer literacy

Job description

LVL Music Academy | Full-Time | 5-day work week, 2 weekdays off

Do you love talking to people and making them feel welcome? Are you the type who lights up a room, speaks confidently, and enjoys helping others find something they love?

We’re not looking for a typical retail assistant. We’re looking for someone outgoing, polished, and friendly — someone who can guide walk-in customers through the beautiful world of violins and cellos.

This role is for someone who enjoys conversations — not sitting behind a counter.

Your Role:

• Greet and engage walk-in customers with warmth and confidence
• Guide beginners and parents through choosing the right violin or cello (we’ll train you!)
• Explain the differences between instrument models and price points
• Coordinate with teachers for live sound demos
• Handle customer follow-ups via WhatsApp and email
• Keep the shop elegant, clean, and welcoming
• Assist with lesson scheduling, teacher coordination, and class bookings
• Help with general admin tasks such as data entry, inventory, printing, and customer records
• Occasionally assist with music events or trial lessons

You’re Perfect If You:

• Speak fluent, confident English
• Are cheerful, presentable, and love making conversations
• Have a warm, people-first personality — you’re not shy or quiet
• Take initiative and solve problems without waiting for instructions
• Are comfortable using a computer and can handle simple admin duties
• Bonus: You've worked in hospitality, boutique retail, front desk, enrichment centres, or airline industry
• Ability to work on weekends is a must

Ideal Backgrounds:

• Hospitality & Tourism
• Performing Arts / Communications
• Business Admin / Event Management
• Customer Experience / Boutique Retail

Benefits:

• Sales Bonus on top of fixed salary capped at $1,000
• Employee discounts on music instruments and accessories
• Complimentary music lessons
• Hospital and Surgery Insurance
• Friendly team environment in a music-focused space
• Training in music instruments and sales approach
• Opportunity to work closely with musicians and educators
• Career growth opportunities within our academy and shop

To Apply:

Send us your Resume + a short 1-minute video introducing yourself and telling us why you’d love this role. Be yourself — friendly, confident, and warm. That’s who we want to meet.

***Candidates without a video will not be considered***