Guest Experience Executive

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A boutique music academy in Singapore is seeking a warmly engaging individual for a full-time role. The candidate will focus on creating a welcoming atmosphere for customers exploring handmade instruments, conduct instrument demos, perform basic admin tasks, and may have the opportunity for career growth. Sales experience and a passion for music are pluses, along with a diploma in relevant fields. Competitive salary with potential sales bonuses and employee discounts offered.

Benefits

Sales bonus up to $1,000

Employee discounts on instruments

Complimentary music lessons

Hospital and Surgery Insurance

Career growth opportunities

Qualifications

• Enjoys talking to people and making them feel at ease.
• Cheerful, proactive with a friendly approach.
• Comfortable guiding customers without prior music knowledge.

Responsibilities

• Greet and engage walk-in customers as a friendly host.
• Guide customers in instrument selection.
• Assist in scheduling lessons and basic admin tasks.
• Handle cashiering and perform shop opening/closing.

Skills

Fluent in English

Confident communication

Sales experience

Customer engagement

Education

Diploma or Degree in Hospitality & Tourism Management

Diploma or Degree in Communications

Diploma or Degree in Music or Performing Arts

Diploma or Degree in Business or Event Management

Job description

Location: Bukit Timah, Singapore | Full-time (5-day work week, 2 days off)

Do you love music and enjoy talking to people? We're looking for someone warm, confident, and conversational to join our boutique music academy and instrument shop, specialising in violins, cellos, and more.

This isn't your typical retail job - it's about creating a personal, enjoyable experience for our walk-in customers who are exploring beautiful handmade instruments.

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What You'll Be Doing:

• Greet and engage walk-in customers like a friendly host - not a pushy salesperson
• Guide beginners and parents through the violin and cello selection process
• Explain the differences between instrument models (we'll train you!)
• Work closely with our luthier and teachers to offer sound demos
• Keep the showroom presentable, elegant, and welcoming
• Follow up with interested customers via WhatsApp or email
• Assist with basic admin (e.g. inventory stocking, preparing accessories)
• Perform student-related administrative duties such as scheduling of lessons, registration for exams, etc.
• Handle cashiering functions including issuing receipts for transactions
• Opening/closing of the school/shop
• Availability to work weekends is essential.

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Who We're Looking For:

• You enjoy talking to people and making them feel at ease
• Fluent in English with clear, friendly communication
• Confident, cheerful, and proactive - you don't wait to be told what to do
• Comfortable guiding customers, even if they know nothing about music
• Some sales, hospitality, or front desk experience preferred
• Bonus: You've worked in a boutique, hotel, airline, music school, or luxury retail setting
• Interest in classical music, instruments, or performing arts is a plus.

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Ideal Background:

Diploma or Degree in:

• Hospitality & Tourism Management
• Communications
• Music or Performing Arts
• Business or Event Management

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What You'll Get:

• Sales Bonus on top of fixed salary capped at $1,000
• Employee discounts on music instruments and accessories.
• Complimentary music lessons
• Hospital and Surgery Insurance
• Friendly team environment in a music-focused space
• Training in music instruments and sales approach
• Opportunity to work closely with musicians and educators
• Career growth opportunities within our academy and shop

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To Apply:

Send your CV and a short video (1-2 mins) introducing yourself and telling us why you'd love to work at LVL Music Academy. Casual and friendly is best - just be yourself!