Guest Experience Associate, Owen House Cluster

COMMON; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A global flexible housing company is seeking a Guest Experience Associate to join their team. The role involves greeting guests, managing check-ins, and delivering high-quality customer service. Candidates should have at least 1 year of experience in hospitality and possess strong communication and problem-solving skills. Embrace a dynamic environment that focuses on guest satisfaction and apply today.

Qualifications

• Minimum of 1 year of experience in hospitality or customer relations.
• Independent with exceptional customer service skills.
• Tech-savvy with experience in relevant software.

Responsibilities

• Greeting guests and performing check-in and check-out duties.
• Delivering high-quality customer service by addressing requests.
• Managing reservations and monitoring room inventory.

Skills

Customer service

Problem-solving

Teamwork

Communication skills

Tech-savviness

Tools

Microsoft Office

Google Drive

PMS/helpdesk systems

Job description

Overview

About the job

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

As a Guest Experience Associate, you are a Habyt brand ambassador and will be a part of a high-performing team at our Flex property (Owen House Cluster), contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.

Responsibilities

• Greeting guests and performing check-in and check-out duties
• Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
• Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
• Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift
• Communicating with the Revenue team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
• Monitoring and maximising room inventory to accommodate new sales leads and reservations
• Proactively encourage longer lengths of stay for in-house guests
• Proactively upsell to hit monthly team and individual targets
• Proactively looking for areas for development and improvement for yourself and others
• Updating guest data in the PMS and other IT systems as required
• Ensuring compliance with all SOPs and standards

Skills, attitude, and experience

• A minimum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment
• Independent with exceptional customer service and teamwork skills
• Understand the importance of teamwork as well as individual contributing towards a common goal
• Excellent interpersonal, written, and verbal communication skills
• Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
• Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems
• A willingness to work rotating shifts - Shifts are of 5 days/week including weekends, PH, and both morning, afternoon, and night shifts when required

Cluster Assignment and Rotation

• Owen House Cluster: If assigned to this cluster, you will rotate between Owen House, Clarke Quay and Kallang.