Guest Experience Associate

9Co Cities Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Guest Experience Associate to enhance the guest experience at their establishment. The ideal candidate will take charge of guest interactions, perform reservations, and manage lounge activities to create memorable experiences for visitors. This internship role is based in Singapore and requires individuals who are passionate about service and able to upsell effectively.

Responsibilities

• Responsible for overall guest experience from pre-arrival to post-departure.
• Perform reservation duties and engage with guests.
• Manage hotel lounge, upsell offerings, and coordinate with back of house teams.

Job description

Company

9Co Cities Pte Ltd

almahouse.sg

Designation

Guest Experience Associate

Date Listed

14 Jun 2025

Job Type

Entry Level / Junior Executive

Intern/TS

Job Period

From Jul 2025, For At Least 4 Months

Profession

Hospitality

Industry

Hotel and Accommodation Services

Location Name

Kim Yam Road, Singapore

Address

Kim Yam Rd, Singapore

Map

Allowance / Remuneration

$1,000 - 1,500 monthly

Company Profile

Located steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.

Alma House is ideal for anyone seeking greater flexibility, with space for work, stay, and living. Across 79 different rooms, a variety of room types caters to the needs of both short-term and long-term corporate and leisure travelers, including singles, couples, families, friends and colleagues. There are also exclusive guests-only spaces, such as the communal lobby bar that acts as an extended living room.

Embracing the authentic, Alma House offers a curated experience – connecting people, place, planet, and possibilities.

Job Description

Your Responsibility

Reporting to the Front of the House Manager, the guest experience executive is responsible for taking care of the overall guest experience from pre-arrival to post-departure by showing interest, anticipating guest needs, engaging with them, and responding to all queries.

Working across shifts, this person will perform all reservation duties, greet guests, check in and check out tasks. The person in this role is passionate about service and eager to create a wow effect on customers. This person will manage the hotel lounge during his/her shift by engaging with guests, upselling the offering of the lounge, additionally to performing the reception related duties.

She or he will become a PMS expert and adequately manage the room inventory to maximize occupancy, assign rooms when on shift, coordinate well with the back of house teams and track and resolve any guest opportunities as well as complying to all SOPs and following up closely on all billing related matters.

The guest experience team will closely communicate with all teams to conduct the necessary pre arrival work for VIPs, corporate clients, groups etc. Additionally, they will be passionate individuals with a guest and sales mind-set to achieve upsell opportunities and create meaningful relationships with all guests, causing them to become repeat and engaged customers.

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

Apply for this position