Guest Experience Assistant

SPS UK&I Ltd Singapore Branch; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Experience Coordinator to provide unparalleled service at the front desk. This role involves welcoming guests, managing registrations, and ensuring a seamless experience for visitors and colleagues alike. You will be the main point of contact, addressing inquiries and concerns with professionalism and urgency. Join a dynamic team that champions flexible working and contributes to creating an engaging office environment. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on guest experience.
• Ability to manage complaints and requests with professionalism.

Responsibilities

• Deliver exceptional service standards at the front desk.
• Manage guest registration and respond to inquiries promptly.
• Ensure workspace readiness and support flexible working.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Working Hour: Mon to Fri (8am to 6pm)

Job Description:

Guest Experience and Engagement:

• You will uphold and deliver unrivalled service standards.

• Welcome all guests that approach or walk by the front desk – personalized greetings whenever possible.

• Manage the guest & VIP registration process seamlessly.

• Lead guest engagement as the main point of contact at the front desk.

• Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency.

• Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.

• Promptly respond to telephone calls in a friendly & professional manner.

• Receive and manage booking requests for meeting and event spaces within the office; ensuring all requests are addressed and approved as required.

• Complete all duties during the shift & ensure a concise handover is conducted. Deliver an exceptional workspace experience to our colleagues. Create a welcoming and engaging office environment for our colleagues and their visitors.

Proactive Workplace Management:

• We are here to help you thrive and ensure the workplace works every time.

• Proactive resets of front desk, foyer & office workspace to ensure space readiness.

• Work closely with the Experience Ambassadors to ensure service standards for all workplace services are delivered across the building.

Workplace Etiquette:

• Champion flexible working and provide support to employees on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment etc.

• Ensure the building and relevant equipment/technology are in perfect working order. Support the Workspace Experience Manager / Experience Ambassador Lead with collecting and analyzing workspace data (subjective, objective, and ethnographically) to improve the workspace experience for colleagues.