Guest Experience Ambassador

MCI CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge to provide exceptional service to tenants and guests. In this role, you will extend a warm welcome, assist with inquiries, and ensure that every guest feels valued and attended to. Your ability to collaborate with various departments will ensure that the lobby and driveway are always presentable. If you have a passion for customer service and enjoy making others feel comfortable, this position is an excellent opportunity to showcase your skills in a dynamic environment.

Qualifications

• Well-groomed and neat appearance is essential.
• Strong customer service skills to assist guests effectively.

Responsibilities

• Welcome tenants/guests and assist with their needs.
• Ensure a seamless experience for VIP guests.
• Maintain knowledge of properties and facilities.

Skills

Customer Service

Communication Skills

Attention to Detail

Job description

Job Responsibilities

• Extend a warm welcome to tenants/guests and assist with vehicle doors and offer help with large/bulky items
• Offer personalized attention to VIP guests during their arrival and departure to ensure a seamless experience
• Work closely with the Concierge to provide accurate directions and promptly answer guest inquiries
• Collaborate closely with the relevant departments to ensure the lobby and driveway are consistently well-maintained and presentable
• Actively seek feedback from tenants/guests to address any concerns, ensuring their satisfaction
• Maintain up-to-date knowledge of the Group's residences, properties, facilities, and surrounding areas
• Any other ad-hoc tasks may be assigned

Job Requirements

• Well groomed and neat disposition