Guest Experience Ambassador

Marina Properties Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading property company seeks a guest service professional to provide warm welcomes and support to tenants and guests. Candidates should possess service-oriented skills, a good command of English and a local language, alongside a cheerful personality. This role offers the opportunity to work in a nurturing culture with structured career development.

Benefits

Comprehensive medical coverage

Flexible Benefits for customized suite

Employee rates at hotels

Subsidized lunch

Birthday leave

Examination leave

Volunteer leave

Qualifications

• Prior working experience in a similar capacity advantageous.
• Well groomed and neat disposition.
• Able to work well independently and in a team.

Responsibilities

• Extend a warm welcome to tenants/guests.
• Offer personalized attention to VIP guests.
• Collaborate with departments to maintain lobby and driveway.

Skills

Service oriented skills

Good command of English

Local language proficiency

Tactful personality

Cheerful disposition

Job description

At Pontiac Land, our Human Capital Vision is:

Each individual valued, respected and contributing.

Each team cohesive, learning and aligned.

Each leader serving, coaching and modelling excellence.

Exciting benefits and opportunities await talents who join us! We seek to offer the following:

• A nurturing and team-based culture, with structured training and career development opportunities
• Comprehensive medical coverage, health and wellness programmes and Flexible Benefits for customized suite of benefits
• Unique schemes and benefits and inclusive of employee rates at our hotels and retail mall, subsidized lunch, birthday leave, examination leave and volunteer leave.

Job Responsibilities

• Extend a warm welcome to tenants/guests and assist with vehicle doors and offer help with large/bulky items
• Offer personalized attention to VIP guests during their arrival and departure to ensure a seamless experience
• Work closely with the Concierge to provide accurate directions and promptly answer guest inquiries
• Collaborate closely with the relevant departments to ensure the lobby and driveway are consistently well-maintained and presentable
• Actively seek feedback from tenants/guests to address any concerns, ensuring their satisfaction
• Maintain up-to-date knowledge of the Group's residences, properties, facilities, and surrounding areas
• Any other ad-hoc tasks may be assigned

Key Requirements

• Prior working experience in a similar capacity would be advantageous
• Good command of English and a local language (spoken and written)
• Possess guest oriented and service oriented skills
• Tactful with cheerful personality
• Well groomed and neat disposition
• Able to work well independently as well as in a team

Working hours & Location

• Nearest MRT station: Promenade Station (CC4/DT15)
• Working hours: Mondays to Fridays, 8AM to 6PM