GTS - End User Services, Workplace Technology Engineer, Engineering & Solutions, Mgr/AVP

Job Description - GTS - End User Services, Workplace Technology Engineer, Engineering & Solutions, Mgr/AVP (250000KT)

Description of Responsibilities

• Deploy, configure, and manage System Center Configuration Manager (SCCM) for software distribution, operating system deployment, and patch management.
• Monitor SCCM infrastructure for performance and reliability, troubleshooting issues as they arise.
• Develop and maintain documentation for SCCM processes, configurations, and best practices.
• Conduct regular assessments of endpoint firmware vulnerabilities and coordinate remediation efforts.
• Monitor and assess the effectiveness of dynamic watermarking solutions to protect sensitive documents and make recommendations for improvements.
• Utilizing tools for automated deployment, such as Microsoft SCCM, Intune, JAMF, or similar solutions.
• Participate in EUS projects including Windows Image upgrades, Microsoft 365, MacOS optimisation, and implementation of virtual desktop environment.
• Develop processes for cloud migration, configure Intune Conditional Access and compliance policies for better endpoint protection.
• Monitor security alerts and incidents related to endpoint security, configuration management, and cloud services.
• Participate in incident response activities, including investigation, containment, and recovery.
• Collaborate with IT teams, compliance, and risk management to ensure alignment on security policies and procedures.
• Implement and manage workplace technology and automation infrastructure to ensure stability and performance.
• Address audit findings by refining existing processes and/or endpoint compliance policies.
• Stay current with industry trends, emerging threats, and best practices in endpoint security, cloud services, and configuration management.
• Recommend and implement improvements to existing security processes, tools, and technologies.
• Providing technical support for desktop users, troubleshooting hardware and software issues.

Job Qualifications/Requirements

• Bachelor’s degree in IT and 5-7 years’ experience in end user computing and desktop engineering role within a Banking or FI industry.
• Strong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, MDM/Intune, SCCM, application packaging, Windows GPOs, Windows AD & Infrastructure domains.
• Experience in developing reporting dashboard for hardware asset management.
• Strong analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions.
• Strong attention to details and highly motivated.
• Experience-centric and able to communicate concisely and clearly with non-IT-savvy users.
• Excellent analytical and problem-solving skill with proven ability to work well in a technically challenging and multitasking environment.
• Possess creativity, ingenuity, and willingness to challenge status quo. A team oriented and team player with collaboration skills.
• Skills to manage multiple projects and prioritize tasks effectively.
• Relevant certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, CompTIA Security+, Certified Information Systems Security Professional (CISSP), Jamf Certified Technician).
• Excellent problem-solving and communication skills.