Growth Operations Specialist

Matrixport; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

BIT is seeking a hands-on Growth Operations specialist to drive marketing campaigns for the US stock business. You will optimize the Account Opening, Deposit, and First Trade funnel and work with design, compliance, and product support teams to ensure timely campaign delivery.

With 2+ years in campaign/operations, you will analyze performance, iterate on activation playbooks, and communicate results in clear metrics to leadership. English and Mandarin are required for daily collaboration.

Qualifications

• At least 2 years in user or campaign operations with independent campaigns.
• Clear understanding of Account Opening, Deposit, and Trading funnel.
• Strong data awareness to explain metrics and results.

Responsibilities

• Plan and execute marketing campaigns for the US stock business.
• Assist in optimizing KPIs from Account Opening, FTD, First Trade.
• Manage day-to-day growth initiatives and campaign rollouts.
• Monitor campaign metrics and prepare post-mortems to evaluate activity.
• Coordinate with design, compliance, and product teams to deliver on time.

Skills

Campaign operations

Data analysis

English & Mandarin

User operations

Job description

About BIT:

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

Why Join Us:

At BIT, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.

Job Responsibilities:

• Plan and execute marketing campaigns, trading activities, and user referral/incentive programs for the US stock business.
• Assist in optimizing key user conversion steps, including Account Opening (KYC) /First-Time Deposit (FTD) / First Trade.
• Manage the day-to-day operations of growth initiatives, ensuring smooth campaign rollouts, landing page setups, and user reward distribution.
• Monitor basic campaign metrics (e.g., participants, conversion rates, deposit volumes) and prepare simple performance post-mortems to evaluate activity effectiveness.
• Work with design, compliance, and product support teams to ensure campaign assets and rules are compliant and delivered on time.

Job Requirements:

• Experience in a stock brokerage, FinTech trading platform, or crypto exchange. Clear understanding of the Account Opening /Deposit /Trading funnel and user trading mindsets.
• At least 2 years of experience in user operations or campaign operations, with a proven track record of independently running full campaign projects (from plan to completion).
• Good data awareness; able to clearly explain the logic, metrics, and actual results (e.g., new accounts generated, conversion rate, ROI) of the campaigns you have led.
• Business fluency in English and Mandarin for daily internal collaboration.

Preferred:

• Direct operational experience in specific business lines such as US Stock Options, market quotes, or fractional shares.
• Experience with user acquisition or activation playbooks in financial/trading products.
• Hands-on experience collecting product feedback and collaborating with tech/product teams.

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