Growth Marketing Specialist (CRM & Mobile)

Maker Lab; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Maker Lab is seeking a Growth Marketing Specialist to revolutionize the payment industry through innovative CRM and mobile strategies. This role will involve managing complex marketing communications, collaborating across functions, and delivering data-driven insights to enhance growth strategies. The successful candidate will have substantial experience in email marketing and app development, contributing to a dynamic work environment focused on technology-led marketing solutions.

Qualifications

• 5+ years of email, push notification, and in-app marketing experience.
• Experience in high-growth technology-led organizations with fintech exposure.
• Fluent in another Asian language ideal for JAPAC projects.

Responsibilities

• Manage scalable marketing communications platforms through data-led CRM programs.
• Plan content calendars for push notifications, email, and in-app.
• Report on performance metrics and collaborate with analytics for KPIs.

Skills

Analytical skills

Project management

Copywriting

Communication

Education

BA/BS degree or relevant work experience

Tools

SQL

CRM marketing technology

Job description

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Growth Marketing Specialist (CRM & Mobile)

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client. Our client's brand is complex, innovative and paving the way for creative avenues to revolutionalise the payment industry in unconventional ways.

As a growth marketing specialist you will develop user insights, understand ideal consumer journeys, and build scalable communication avenues through the use of CRM and Mobile technology, and further enhance our growth strategy. This role focuses on providing you with a breadth of exposure across all marketing functions while developing expertise in growth marketing.

Role:

• Manage a scalable marketing communications platform through strategic and data-led CRM programmes and product feature roll-outs.
• Plan and develop a content calendar (push notifications, email, in-app) on a monthly basis, including managing a process to intake content suggestions from internal stakeholders (e.g., feature teams, marketing teams).
• Be the project manager and collaborate with internal teams on content creation, including message positioning and strings, asset creation, target group development and engineering requirements.
• Own the end-to-end process from inception to deployment for push notifications emails and in-app communications.
• Deployment management includes setting up messages in scripts to be uploaded, creating target lists, QA testing all communications through pre-production channels, and scheduling final communication pushes.
• Report back on performance, including click-through rates, down-funnel metrics impact. Work with the analytics team on reporting KPIs.
• Effectively maintain expectations with stakeholders and meet key deadlines.

You:

• BA/BS degree, or in lieu of degree, relevant work experience.
• 5+ years of email, push notification and in-app marketing, CRM, or marketing campaign management experience.
• Experience working in high-growth, technology led matrix organisations, ideally with some fintech exposure.
• Experience with mobile app and growth marketing / hacking desired.
• Experience with CRM marketing technology preferred.
• Previous experience on using SQL for growth and marketing analytics.
• Able to clearly coordinate and provide information to the cross-functional teams.
• Data-driven, being able to convert data into high value business decisions and campaign optimisations.
• A critical thinker who uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Able to independently start projects and is agile and able to learn and quickly adapt to changes.
• Proven ability to balance multiple priorities and strong attention to detail.
• Exceptional analytical, project and stakeholder management skills.
• Copywriting skills are desired.
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.