Growth Consultant, AppDev, Google Customer Solutions (Korean, English) - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

A leading technology firm seeks a Client Solutions Specialist to optimize user acquisition strategies for Apps and Gaming clients in the APAC region. The role involves strategizing advertising approaches, advising clients on best practices, and collaborating with cross-functional teams to drive business growth. Candidates should possess a Bachelor’s degree, 5 years of experience, and fluency in Korean and English.

Qualifications

• 5 years of experience in a technical project management or customer-facing role.
• Ability to communicate in Korean and English fluently.

Responsibilities

• Advise clients on marketing analytics best practices and consult on implementation.
• Collaborate with cross-functional teams to identify business growth opportunities.
• Train customers and promote insights based on industry trends.

Skills

Communication

Analytical

Problem-solving

Education

Bachelor's degree or equivalent

Job description

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Additional job description

In this role, you will work with Apps and Gaming customers in Asia-Pacific (APAC), with a focus on the Korea market to help them optimize their user acquisition strategy with Google Ads to deliver client engagements on data measurement and investigative consulting projects. You will be able to lead motivated client analysis to surface insights. You will also be working with the AppDev Business Leadership team, Global Specialists and key cross-functional teams like Strategy, Product, Marketing and Technical Leads to help find business growth opportunities for business and customers.

Qualifications

Job responsibilities

• Advise Google clients on measurement and creative best practices for marketing analytics; provide customer consultation on how to implement best practices.
• Collaborate with cross-functional teams including Business, Product, Strategy. Partner with them to identify new business growth opportunities, put insights together, present those and drive decision-making.
• Train promoters and customers with industry and investigative thought leadership by monitoring the trends and insights from developers and users, and by offering data-motivated suggestions by supporting tools and presentations for business initiatives.
• Lead cross-functional efforts to build solutions, approaches and tools that allow for automation for delivery of insights to stakeholders or optimization of marketing campaigns.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience in strategy consulting, consultative business, business media measurement or financial analysis.
• Ability to communicate in Korean and English fluently to communicate and serve Korean speaking customers.

Preferred qualifications

• Experience with the advertising industry and technologies.
• Experience in project/program management with the ability to manage multiple projects at the same time.
• Excellent problem identification, problem-solving, analysis, and communication skills.
• Ability to gather technical concepts and communicate them to a non-technical audience.
• Ability to work with cross-functional teams with communicating and presenting to executive leadership.