Group IT Executive

GOLDEN BRIDGE FOODS MANUFACTURING PTE LTD; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A leading company in food manufacturing seeks an IT Support professional to handle hardware/software installation, user training, and system maintenance. The role involves providing technical assistance and ensuring smooth IT operations in the organization, reflecting high service standards.

Qualifications

• Experience in providing technical support and system maintenance.
• Ability to document and update IT policies and SOPs.
• Proficient in user onboarding and training.

Responsibilities

• Install and configure computer hardware and software.
• Monitor and maintain computer systems and networks.
• Respond to user queries and IT issues timely.

Skills

Technical Support

System Maintenance

User Training

Communication

Tools

MS Dynamics AX / D365

Job description

- Installing and configuring of computer hardware, software, systems, networks, printers, and scanners.

- Monitoring, maintaining, and securing computer systems and networks.

- Responding in a timely manner to service users’ queries, IT issues and requests.

- Providing technical support across the companies (this may be in person or over the phone).

- Manage all IT aspects of employees’ on-boarding / off-boarding and IT Orientation.

- Sourcing and purchasing of all IT equipment’s.

- Supporting and testing of new technology.

- Level 1 Support MS Dynamics AX / D365.

- Provide training to users and participate in IT projects when necessary.

- Document and update Standard Operating Procedures (SOPs), IT policies and IT documents.

- Proactively monitor IT contracts to ensure timely renewal.

- Always reflecting professionalism and best quality of customer service in communicating with users or any related stakeholders.

- Perform any other ad-hoc tasks assigned by the Group IT manager.