Group Financial Reporting Manager

OPAY DIGITAL SERVICES PTE. LTD.; Singapore; Remote; SGD 90,000 - 120,000; Full time

Job summary

A financial services company in Singapore is seeking a Collections and Recovery Team Manager to lead a team focusing on credit collections and recovery. The ideal candidate will have over 7 years of experience, including 2 years in a supervisory role. Responsibilities include planning work allocation, training staff, and ensuring compliance with regulations. Strong communication and analytics skills are essential for this position.

Qualifications

• At least 7 years of credit collections & recovery experience, with a minimum of 2 years at supervisory level.
• Experience in Credit/Risk/Collections in banks or financial institutions.

Responsibilities

• Plan daily work allocation and account assignment amongst Specialists.
• Train the team to improve collections skills and knowledge.
• Review daily delinquency numbers and team submissions for actions.

Skills

Collections management knowledge

Strong communication skills

Expertise in Excel Power Tools

Good knowledge in Banking Operating Systems

Tools

Microsoft Office

Banking Operating Systems

Job description

Overview

Collections and Recovery Team Manager SG - job post

Responsibilities and requirements reflect a senior role in collections and recovery management within a banking/financial services context.

Responsibilities

• Plan daily work allocation and account assignment amongst Collections & Recovery (Commercial) Specialists
• Provide guidance to the team on resolving complex cases
• Train the team to improve on collections skills and knowledge
• Ensure work processes are effectively executed and in compliance with all legal and regulatory requirements
• Recommend enhancement and process improvement within the team, where appropriate
• Review daily delinquency numbers, team’s submissions for legal actions, DRP, repayment arrangements, composite settlement, ESG claims, etc.
• Review all waivers and maintenance form instructions before DA approval
• Provide daily/monthly/adhoc statistic and MIS to support management reporting and analysis of portfolio assigned to the team
• Liaise with SME Team and other BU on matters relating to collections accounts
• Assist to perform UAT for system enhancement/implementation

Qualifications

Relevant Work Experience

• At least 7 years of credit collections & recovery experience, of which minimum 2 years at supervisory level
• Experience in Credit/Risk/Collections in banks or financial institutions

Competencies/Skills

• Strong knowledge in collections management, i.e., in all stages of collections process including disposal of properties
• Strong knowledge in Collections MIS Reporting & Analytics
• Strong communication and interpersonal skills
• Good knowledge in Microsoft Office applications, especially in Excel Power Tools like Power Query, Power Pivot, etc.
• Good knowledge in Banking Operating Systems and Collections System