Group Account Director, Industrial

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

DUTIES AND RESPONSIBILITIES

Procurement and Vendor Management

• Evaluate the vendor procurement and management practices of the various Accounts and ensure renegotiation and tendering are in compliance with Client or JLL procurement guidelines.
• Benchmark services across similar properties within the country.
• Co-ordinate and monitor the contractor management program.
• Ensure only JLL/Client approved vendors are providing service on-site, and their performance is monitored.

Facilities Operations

• Ensure every Account Manager & Site Lead has a good understanding of the contract, an Account Plan, and the KPI.
• Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
• Ensure all Accounts comply with JLL/Client Environment, Health & Safety standards.
• Accountable for Account Leads to be trained & aligned with their Operations procedures to maintain high service standards.
• Responsible to implement a comprehensive energy management program.
• Ensure all Financial Management requirements are completed in a timely and accurate manner.

Talent Management

• Create a high-performing, integrated team committed to delivering exceptional client results.
• Work with the Delivery Organisation to provide performance feedback on staff who are “assigned” to accounts.
• Manage Account Manager rotations in a proactive and structured manner to avoid any client disruption.

Nurture & Develop Great Teams

• Personal leadership - inspires trust, adapts, and learns.
• Passion for coaching and developing managers into exceptional leaders.

Risk Management

• Assist in the implementation of a Facilities/Property risk management program.
• Ensure disaster recovery and business continuity plans are implemented and maintained across all accounts.

Project Management

• Experience in project management and tools.
• Must be able to take clients through design development requirements.

Profitability Initiatives

• Develop initiatives and strategies that lead to cost savings and improve JLL profitability.

Customer Service / Client Relationships

• Ensure service response times are established on all accounts.
• Proactively develop and manage client/business unit relationships ensuring that the expected service levels are achieved.

Reporting

• Ensure the monthly reports and quarterly Business reviews are completed and submitted as per the contractual agreement.

Finance Report

• Review monthly financial reports including the preparation of accruals and variance analysis.

Training

• Ensure the team is well-trained in all facilities' policies, procedures, and systems.

KEY PERFORMANCE MEASURES

Refer to the Individual Performance Agreement (IPMP) for Key Performance Measures.

COMPETENCIES

• Interpersonal skills with a strong client focus.
• Team Leader with line management skills and the ability to delegate.
• Knowledge of occupational safety requirements.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.