Group Account Director

Expectations of a Group Account Director

• Earn the respect of client teams by demonstrating high-quality counsel, comprehensive category and brand knowledge, and delivering executional excellence within budgets and timelines.
• Foster a high-energy culture within the agency across departments and commit to nurturing and motivating your team to achieve excellence.
• Demonstrate custodianship of the business and brand, owning the client relationship at senior levels.
• Manage key client relationships and act as the first point of contact for client questions and requests.
• Coordinate with other departments to facilitate client requests and build relationships through regular face-to-face meetings.
• Partner with Planners to develop and implement strategic responses for brand’s business and communication needs.
• Address high-level account and production issues, knowing when to involve supervisors.
• Generate accurate reports on account status and new business opportunities.
• Lead presentations with clients and manage budgets to achieve targets.
• Identify opportunities for cross-selling within the Groupe and facilitate new business pitches as requested by the Managing Director.
• Commit to continuous improvement of work and processes.
• Maintain discretion and professionalism, representing the Groupe appropriately.

Expectations as a member of our community

• Believe passionately in the power of creativity to bring change, understanding that success requires diverse skills and perspectives working towards a common goal.
• Value your ideas and voice, respecting and protecting them as vital assets.
• Expect to be challenged and supported, recognizing that community brings out the best in each member.

Expectations as a team leader

Focus on growing leaders rather than hiring them, nurturing the next generation of talent aligned with our “People First” ethos. Emphasize humility, kindness, diversity, equality, and inclusivity, understanding their importance beyond trends.

Specifically, you will be expected to:

• Provide leadership and professional development to your team.
• Mentor, train, write performance reviews, and allocate work.
• Monitor team performance to exceed client expectations.
• Motivate your team and maintain cohesion.
• Set and work towards goals and KPIs for team members.

Skills & Experience

• 12-15 years of account management experience in a creative advertising agency.
• Strong strategic counsel combined with effective execution skills.
• Experience managing regional/global FMCG/CPG brands across multiple markets preferred.
• Ability to contribute to and lead strategic discussions with client leadership.
• Proficiency in creating interactive communication strategies, understanding current digital, media, technology, and advertising trends.
• Deep understanding of the digital ecosystem, including social, mobile, experiential, and search.
• Ability to interpret and lead measurement reporting for various media and social platforms.
• Enthusiasm for exploring new interactive projects and pushing creative boundaries.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Effective negotiation and problem-solving skills.
• Strong financial skills in budgeting, estimating, and agency profitability.
• Proven trustworthiness, critical thinking, and composure in stressful situations.
• Exceptional communication skills, both written and verbal, across all levels.
• Highly organized with attention to detail, initiative, and follow-through skills.