[GRIT Trainee] Digital Transformation Trainee (Digital Servicing) Group Operations Capability C[...]

DBS BANK LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading financial institution in Singapore is seeking a professional to support the integration and enhancement of Generative AI technologies. The role involves implementation support of GenAI-powered chatbots and voicebots, as well as collaborating with development teams for enhancements. Ideal candidates should hold a Bachelor's degree in AI or a related field and possess a strong understanding of AI concepts.

Qualifications

• Bachelor's degree in Artificial Intelligence, Project Management, Business, or related field.
• Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
• Familiarity with large language models (LLMs) and their applications.

Responsibilities

• Assist in the design, development, and deployment of GenAI chatbot and voicebot solutions.
• Collaborate with development teams to identify and implement GenAI enhancements.
• Support in gathering data and assist in monitoring GenAI applications' performance.
• Contribute to documentation and user guides for GenAI solutions.

Skills

Artificial Intelligence concepts

Machine Learning

Analytical skills

Problem-solving skills

Communication skills

Teamwork

Education

Bachelor's degree in AI or related field

Job description

About the role

To support the integration and enhancement of Generative AI (GenAI) technologies within customer servicing operations.

To assist in the implementation of GenAI-powered chatbots and voicebots.

To contribute to the continuous improvement of employee-facing applications through GenAI innovations.

To evaluate emerging GenAI features and their effectiveness to business needs.

Job Responsibility

• Implementation Support: Assist in the design, development, and deployment of GenAI chatbot and voicebot solutions.
• Enhancement Support: Collaborate with development teams to identify and implement GenAI enhancements for applications used in customer servicing.
• Data & Performance Monitoring: Support in gathering data and assist in monitoring the performance of GenAI applications.
• Documentation: Contribute to documentation and user guides for GenAI solutions.

Job Requirements

• Bachelor's degree in Artificial Intelligence, Project Management, Business, or related field.
• Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
• Familiarity with large language models (LLMs) and their applications.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a team-oriented environment.
• Strong communication and presentation skills.