Graduate Hire 2024/25 - Merchant Management Associate

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

If you are interested in more than one Supernova role, please apply to your first preference. We will still consider you for all opportunities.

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About The Opportunity

About OKX Graduate Program (Supernova)

The Supernova Program is a 3-year career accelerator program that aims to fast-track young, high-performing graduates into technical experts and future leaders. We firmly believe in the youthful power of the new era. Join us to achieve your narrative around crypto.

What You’ll Be Doing

• Manage day-to-day merchant communications, addressing inquiries, and resolving issues promptly to maintain a high level of customer satisfaction.
• Analyze merchant data and metrics to help identify trends, support business reviews.
• Collaborate with cross-functional teams to ensure client needs are understood and met. Coordinate with these teams to address issues or implement new initiatives.
• Participate in projects focused on process improvement, merchant satisfaction, and team efficiency. Contribute to the development and implementation of merchant management best practices.

What We Look For In You

• Bachelor’s degree in any discipline.
• Strong verbal and written communication skills in Mandarin with the ability to build and maintain relationships with merchants.
• Demonstrate logical thinking, strong communication, teamwork, and execution skills.
• Eager to learn and develop in a fast-paced environment.

Benefits

• L&D programs and Education subsidy for employees' growth and development.
• Various team building programs and company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and dependants.

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