GrabRentals & GrabCab, Customer Acquisition & Retention

Grab; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead customer acquisition and retention strategies within its innovative mobility sector. This role involves overseeing the sales process, managing a team, and ensuring a seamless experience for hirer-partners. You will be empowered to develop new sales channels and optimize existing operations, all while fostering strong relationships with customers. Join a forward-thinking company that values inclusivity and offers a range of benefits to support your well-being and career growth. If you are self-motivated and passionate about customer service, this opportunity is perfect for you.

Benefits

Term Life Insurance

Medical Insurance

Flexible Benefits Package

Parental Leave

Birthday Leave

Volunteering Leave

Grabber Assistance Programme

FlexWork Arrangements

Qualifications

• 3-5 years of sales and operations experience required.
• Strong people skills and customer-oriented attitude essential.

Responsibilities

• Develop customer life-cycle strategy focusing on acquisition and retention.
• Manage sales process and optimize channels for business growth.

Skills

Sales Experience

Operations Management

Team Management

Customer Service

Data Analytics

Microsoft Office

Fluent English

Interpersonal Skills

Tools

Excel

Google Applications

Job description

GrabRentals & GrabCab, Customer Acquisition & Retention

• Full-time

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know the Business:

GrabRentals (GR) is a core pillar of Grab’s Mobility business, with the primary objective of securing vehicular and productive driver-partner supply for Grab’s ridehailing marketplace. We strive to be a trustworthy partner that creates income opportunities for our driver-partners by sustainably providing them access to quality assets and innovative tech-driven / data-driven solutions.

Get to know the Team:

The GR team houses its own strategy, pricing & product design, sales, marketing, operations et al. functions, and also works very closely with other teams in Grab spanning business, operations, tech and analytics. The sales team is the front line of our GrabRentals drivers and made up of active and supportive team players with a passion for customer experience and operations.

Get to know the Role:

Develop and implement GrabRental’s customers (hirer-partners) life-cycle strategy, with main focus on acquisition and retention.

On acquisition front:

1. Oversee the entire sales process from lead generation to conversion for new and existing hirers.
2. Set weekly forecasts/targets and manage the sales team to achieve said targets. Including hiring, training, and development of the team.
3. Optimise sales channels through a data driven approach to improve conversion.
4. Establish and grow new sales channels to support business growth and expansion.

On retention front:

1. Manage the partner engagement team in ensuring smooth daily operations, addressing hirer issues, and handling escalations.
2. Conduct review and optimization of existing operational policies and processes to improve customer retention.
3. Ensure consistent experience across online and offline touchpoints.

What Essential Skills You Will Need

• At least 3 - 5 years of sales, operations, team management and customer service experience.
• Fluent written and spoken English is required, with local second language as an advantage.
• Self-motivated individual who is capable of getting things done within an allocated time frame.
• Willing to be hands-on as needed and proactively assumes responsibilities for one’s actions.
• Ability to work independently, deal effectively with other related departments or as a team, with minimal supervision.
• Able to initiate and maintain strong relationships with our hirers.
• Strong people skills with a customer-oriented service attitude.
• Proficient in Microsoft Office, knowledge of Excel formula and functions, and Google applications preferred.
• High competency in data analytics tools preferred.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.