Govt* Customer Service Officer [Helpdesk/Live Chat] - SPJT

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting company in Singapore is seeking a Customer Service Officer to manage incoming enquiries and provide support for a government-linked project. Responsibilities include responding to public inquiries and performing first-level troubleshooting. Candidates should possess good communication skills and a minimum of GCE O-Level qualification. Join a professional and supportive team in this full-time role with attractive benefits.

Benefits

Gross Salary up to $3,100/month

Comprehensive medical plan

Dental benefits

Up to 21 days leave

Qualifications

• Minimum GCE O-Level or relevant qualification.
• Good communication and interpersonal skills.
• Able to work both shifts if on rotating schedule.
• Proficient in basic computer usage.
• Only Singaporean candidates.

Responsibilities

• Respond to public enquiries through calls/emails/LiveChat promptly.
• Perform first-level troubleshooting using internal tools.
• Ensure accurate documentation of all cases and follow-ups.
• Maintain a high standard of customer service.

Skills

Communication skills

Interpersonal skills

Basic computer proficiency

Education

GCE O-Level or relevant qualification

Job description

Located at Labrador Park MRT | 1st-Level Troubleshooting Support
Gross Salary: Up to $3,100/month + AWS | Up to 21 Days Leaves + Statutory Leave Benefits

Comprehensive Medical Plan + Dental Benefits

We are hiring a dedicated and service-oriented Customer Service Officer to support a government-linked project. This role involves managing incoming enquiries via calls/emails/LiveChat, performing basic troubleshooting, and providing accurate, timely assistance to the public. Comprehensive training will be provided, and you will be equipped with internal systems to support your daily responsibilities.

Key Responsibilities:

• Respond to public enquiries through calls/emails/LiveChat in a prompt and professional manner
• Perform first-level troubleshooting using internal tools and guidelines
• Ensure accurate documentation of all cases and follow-ups
• Maintain a high standard of customer service in all interactions

Working Hours: 5 days a week~ (Weekend WFH)

Option 1: Mon to Fri: 8:45am – 6:15pm

Option 2: Weekly Rotating Shift, Between Mon to Sun [8:45am – 6:15pm / 11:45am – 9:15pm]

Requirements:

• Minimum GCE O-Level or relevant qualification
• Good communication and interpersonal skills
• Able to work both shifts (if on rotating schedule)
• Proficient in basic computer usage
• Singaporean only

Apply now to be part of a professional and supportive team.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Thong Jia Qian (Joyce) - R1981781
ScienTec Consulting Pte Ltd – 11C5781