[Gov Healthcare] Executive, Quality / Service Management (General Feedback Mangement) Up 4.8K #HJC

[Gov Healthcare] Executive, Quality / Service Management (General Feedback Management) Up 4.8K #HJC

Singapore | Posted: Apr 02, 2025

• You will be part of the Quality Service team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.
• Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems.
• The job requires an individual who likes working with people and is able to distil these encounters into meaningful quality service initiatives for systemic improvement.
• Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.
• In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns.
• These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

Requirements

• Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry
• An excellent team player and effective communicator
• Creative, highly-motivated and results-oriented
• Excellent organizational, leadership and people management skills
• Good knowledge of social media platforms
• Ability to multi-task with minimal supervision amidst tight timelines
• Training in data management and analytics will be an advantage