[Gov Healthcare] Contract Feedback Management Executive (Able to Write Well) Up 5K @ Novena / J[...]

Recruit Express Pte Ltd.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A healthcare organization in Singapore seeks a Contract Feedback Management Executive to manage patient feedback and enhance engagement. Ideal candidates should have a Bachelor's degree and 5+ years of experience in marketing or service quality within healthcare. Responsibilities include facilitating service initiatives and creating data dashboards to track satisfaction. Interested candidates should contact Jace Choo at [e-mail].

Qualifications

• At least 5 years of experience in marketing communications or service quality, preferably in healthcare.
• Training in data management and analytics will be an advantage.
• Ability to multi-task with minimal supervision amidst tight timelines.

Responsibilities

• Manage feedback and enhance patient experience following the implementation of new national systems.
• Facilitate hospital-wide initiatives to enhance service excellence.
• Create and populate data dashboards of feedback indicators.

Skills

Team player

Effective communicator

Creativity

Organizational skills

Leadership skills

Education

Bachelor’s degree in Marketing, Communications, Psychology, or business-related discipline

Tools

Social media platforms

Job description

[Gov Healthcare] Contract Feedback Management Executive (Able to Write Well) Up 5K @ Novena / Jurong #HJC

• You will be part of the Quality Service team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.
• Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems.
• The job requires an individual who likes working with people and is able to distil these encounters into meaningful quality service initiatives for systemic improvement. Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.
• In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

[Gov Healthcare] Contract Feedback Management Executive (Able to Write Well) Up 5K @ Novena / Jurong #HJC

Singapore | Posted: Aug 11, 2025

• You will be part of the Quality Service team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.
• Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems.
• The job requires an individual who likes working with people and is able to distil these encounters into meaningful quality service initiatives for systemic improvement. Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.
• In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

Requirements

• Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry
• An excellent team player and effective communicator
• Creative, highly-motivated and results-oriented
• Excellent organizational, leadership and people management skills
• Good knowledge of social media platforms
• Ability to multi-task with minimal supervision amidst tight timelines
• Training in data management and analytics willbeanadvantage


TELE me at @jacechooo or WA me at https://wa.me/[phone] NOW!
Interested candidates please submit your resume to [e-mail]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)