[Gov Healthcare] 1 Year Contract Quality Service Management Executive UP$5000 (Deg in Marketing[...]

Recruit Express Pte Ltd.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A healthcare recruitment agency in Singapore is seeking a Quality Service Management Executive to enhance patient engagement and experience. This role requires a Bachelor's degree and 5+ years in marketing communications or service quality, ideally in the healthcare sector. Responsibilities include managing feedback, conducting surveys, and creating data dashboards to inform strategic decisions.

Qualifications

• 5+ years of experience in marketing communications or service quality, preferably in healthcare.
• Ability to manage feedback and enhance patient experience.

Responsibilities

• Manage feedback and facilitate hospital-wide initiatives to enhance service excellence.
• Create and analyze data dashboards for service satisfaction tracking.

Skills

Interpersonal skills

Data analysis

Project management

Education

Bachelor’s degree in Marketing, Communications, Psychology, or business-related discipline

Job description

[Gov Healthcare] 1 Year Contract Quality Service Management Executive UP$5000 (Deg in Marketing, Communications) #HCY

The Challenges

You will be part of the Quality Service team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.

Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. The job requires an individual who likes working with people and is able to distil these encounters into meaningful quality service initiatives for systemic improvement. Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

The Requirements

• Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline

• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599