Gojek - Operations Executive - Trust & Safety

GoTo Group; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Operations Executive for its Trust & Safety team. This role is pivotal in executing projects that enhance safety and service quality on the platform. You will work closely with various teams to ensure compliance with regulations and improve user experience. Your analytical skills and attention to detail will help drive impactful decisions and foster collaboration across stakeholders. Join a dynamic team that is committed to maintaining the integrity of the platform and enhancing user trust, making it a safe and reliable service for all users.

Qualifications

• 3+ years in project delivery and data-driven decision-making roles.
• Strong communication and organizational skills for effective collaboration.

Responsibilities

• Execute projects to enhance safety and service quality on the platform.
• Perform checks to ensure compliance with local regulations.
• Collaborate with teams to design and implement Trust and Safety objectives.

Skills

Project Delivery

Process Implementation

Data-Driven Decision Making

Communication Skills

Organizational Skills

Analytical Skills

Problem Solving

Team Player Attitude

Tools

Google Suite

MS Excel

Job description

Gojek - Operations Executive - Trust & Safety

Join to apply for the Gojek - Operations Executive - Trust & Safety role at GoTo Group.

If you’re looking to be part of a dynamic, highly-performance team that works to keep the Gojek platform safe, look no further. As an Operations Executive for the Trust & Safety team, you’ll take the wheel in executing and building scalable projects to support regulatory compliance, drive user and vehicle quality, and improve platform reliability that empower the Singapore business. Working closely with the business, risk, product, and government relations teams, you'll dive deep into local market insights to provide solutions that are timely, accurate, and actionable to enhance the safety narrative and contribute to the continuous improvement of service quality and safety on our platform.

Employing your creative thinking skills and contextual business acumen, your efforts will bolster the continuous improvement of our platform integrity aimed at further amplifying users’ trust perception of Gojek, ensuring a safe platform they can count on and love to come back to.

What You Will Do

• Execute projects to improve the safety and service quality on the Gojek platform for our driver-partners and customers.
• Perform routine checks and reporting to ensure that Gojek complies with local regulations.
• Liaise with external agencies including regulators and other transport authorities on operational matters whenever needed, including issue investigations & report verifications.
• Operate with an appropriate sense of urgency combined with proper judgment and discretion in resolving issues.
• Keep up with business and industry changes, conduct analysis and provide insights to support business strategy development & effectiveness evaluation.
• Monitor, measure, and communicate project progress, potential risks/delays, and performance to teams & stakeholders.
• Collaborate with the operations, product and engineering teams to design and implement product features to accomplish Trust and Safety objectives.

What You Will Need

• At least 3 years of experience in roles which included project delivery, process implementation and data-driven decision-making and analysis.
• Knowledge in Google Suite (Google Sheets, Google Docs, Google Slides, etc.), MS Excel.
• Passion for safety and improving user experience.
• Strong communication and organisational skills focused on improving collaboration, understanding, and information exchange across all stakeholders.
• Organized and meticulous, with good attention to detail.
• A “team player” attitude with demonstrated leadership capabilities.
• Exceptional analytical and problem solving skills.

About The Team

The Operations team executes and manages the day-to-day requirements of keeping Gojek up and running. We’re responsible for the overall experience of our community, and that everyone gets the best Gojek experience. The Trust & Safety team is responsible for maintaining and improving the integrity of our platform by proactively initiating campaigns to improve public trust as well as managing critical cases.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions.