Global Services Strategy Lead

Esri; Singapore; On-site; SGD 120,000 - 228,000; Full time

Job summary

Esri in Singapore seeks a seasoned leader to steer the Global Network Strategy Office programs and coordinate cross-border collaboration across the services ecosystem.

The role drives strategy alignment, stakeholder engagement, and scalable delivery capability, shaping the global PS Manager community and regional workshops to accelerate best-practice adoption. This mid-level leadership position offers a competitive USD salary and comprehensive rewards.

Qualifications

• 8+ years professional experience in support services, training services, professional services and/or managed services in a technology company.
• Ability to engage, collaborate, facilitate, and lead with internal and external stakeholders and services team.
• Demonstrated experience in stakeholder engagement, consensus building, developing best practices frameworks, community partnerships, organization change management.
• Demonstrated experience in contributing to vision, goals and initiatives planning with business, technical and operational Executives, Management and Practitioners.

Responsibilities

• Foster and coordinate the global PS Manager community charter and cohort.
• Coordinate with community initiative working groups – ensuring defined charters, representative membership, collaborative engagement, purposeful work program, targeted milestones, status briefings, stakeholder reviews, output work products.
• Plan and facilitate global PS Manager community connects and regional workshops that encourage business alignment, accelerate best-practice adoption, and improve services delivery capability across the network.
• Facilitate PS Business Update briefings by PS Manager members (by organization) and associated outputs to build greater understanding of services delivery network capabilities and enable best practices exchange.
• Champion the global PS organization profile dashboard including system development/release management and regular update cycles to enable ecosystem assessment, capability development planning, and optimize resource sharing.

Skills

Stakeholder engagement

Facilitation

Cross-functional collaboration

Program design

Budget planning

Strategic planning

Change management

Education

Bachelor's degree in Business Administration, Communications, Marketing, IT, or related field

Job description

Esri in Singapore seeks a seasoned leader to steer the Global Network Strategy Office programs and coordinate cross-border collaboration across the services ecosystem.

The role drives strategy alignment, stakeholder engagement, and scalable delivery capability, shaping the global PS Manager community and regional workshops to accelerate best-practice adoption. This mid-level leadership position offers a competitive USD salary and comprehensive rewards.