Global Senior Director, Customer Success & Growth

DayOne Data Centers Ltd.; Singapore; On-site; SGD 300,000 - 420,000; Full time

Job summary

DayOne Data Centers is seeking a Senior Director of Customer Success to lead our global CS organization. You will own the end-to-end customer lifecycle, from onboarding to renewal and expansion, across all regions we operate in, including Americas, EMEA, and APAC.

You will build and scale a distributed team of CS managers and technical accounts, drive retention and net revenue retention, and partner with Sales, Product, and Finance on strategic priorities.

Qualifications

• 15+ years in customer success, account management, or related leadership.
• 7+ years leading teams at senior/executive level.
• Experience with hyperscale, cloud, or large enterprise infrastructure customers.
• Strong knowledge of data centers, colocation, cloud infrastructure, or mission-critical facilities.
• Willingness to travel internationally; executive presence with C-suite stakeholders.

Responsibilities

• Own global customer success strategy and regional operating plans.
• Build, scale, and mentor a distributed CS team across regions/time zones.
• Own revenue retention and drive renewals and expansions with Sales.
• Oversee onboarding, service activation, and successful go-lives.
• Lead executive business reviews with cloud providers and other leaders.

Skills

Leadership

Customer success

Retention

Enterprise sales

Hyperscale/cloud

Data center knowledge

Education

Bachelor's degree

MBA

Job description

DayOne Data Centers is seeking a Senior Director of Customer Success to lead our global CS organization. You will own the end-to-end customer lifecycle, from onboarding to renewal and expansion, across all regions we operate in, including Americas, EMEA, and APAC.

You will build and scale a distributed team of CS managers and technical accounts, drive retention and net revenue retention, and partner with Sales, Product, and Finance on strategic priorities.