Global Sales Training Expert

Kuehne + Nagel AS; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Learning & Development Specialist to enhance the skills of their sales teams. This pivotal role focuses on designing and implementing effective training programs that empower employees to excel in their sales functions. You will collaborate with various stakeholders to identify training needs, develop engaging learning content, and motivate teams to embrace continuous improvement. If you are passionate about fostering talent and driving excellence in sales, this opportunity offers a chance to make a significant impact within a global organization. Join a forward-thinking company that values innovation and personal development.

Qualifications

• Minimum 2 years experience in Project Management required.
• Proficiency in course design and L&D tools necessary for success.

Responsibilities

• Plan and implement learning programs for sales staff.
• Provide coaching and support on sales and management challenges.

Skills

Communication Skills

Project Management

Course Design

Collaboration Tools

Sales Expertise

Coaching

Continuous Learning

Education

Apprenticeship/Vocational Course in L&D or Sales

Tools

MS Dynamics

LMS (PeopleHub)

Adobe Creative Suite

Articulate360

Jira

Miro

Kahoot

Synthesia

Vyond

Job description

The purpose of this role is to support the achievement of the company's strategic goals by fostering the development of all colleagues in sales functions (FU Sales, BU Air/Sea/Road). It aims to enhance the effectiveness of their daily activities, with a focus on improving sales skills and increasing knowledge of our systems, procedures, products, and solutions.

Your Role

This role is crucial in achieving the vision of the Global Sales Training team: to provide colleagues in sales functions (FU Sales, BU Air/Sea/Road) with the strategies, tools, and growth-oriented mindset that will enable them to become industry leaders, consistently exceeding their goals and setting new benchmarks of excellence in sales.

Your Responsibilities

Operational / Tactical duties

• Plan, coordinate, conduct, create, update, and implement learning programmes (eLearning, seminars, webinars, blended approaches) for all customer-facing employees and sales staff across all seniority levels, including new hires and existing employees.
• Identify training and development needs within the business through observation and regular consultations with key stakeholders.
• Master the use of all learning and development (L&D) tools necessary for success in this role, including but not limited to LMS, MS365, Jira, online collaboration tools, and CRM.
• Provide one-to-one coaching and expert support on sales and management challenges and opportunities.
• Manage project pipelines with visibility in the Teams Project Tracker.
• Participate in all Global Sales Training team meetings and events.
• Ensure the application of the most current and rigorous standards in adult learning theory and course design principles during the development of new educational programmes.

Leadership Responsibility

• Become an expert in and lead all L&D efforts in assigned areas of responsibility (business unit, functional unit, sales project, course, geography), including but not limited to:

1. Stakeholder management and guidance
2. Content review, creation, and updates
3. Overall programme and course (re)design
4. Extensive collaboration with business units, functional units, and the support team in BEG.

• LMS management, course completion tracking, and feedback reporting.
• Help line managers and trainers address specific training challenges and opportunities, either on a one-to-one basis or in groups.
• Establish yourself as a sales expert and remain up to date with developments in sales, training, Kuehne+Nagel, and your area of responsibility by following relevant news sources, attending meetings and events, and pursuing relevant development opportunities.
• Motivate learners to engage with L&D programmes and initiatives.
• Be open-minded and continuously seek ways to innovate and enhance the team’s offering, while being receptive to constructive feedback from line managers and the sales training team.

Strategic Responsibility

• Support the execution of all strategic sales training programmes and initiatives.
• Ensure alignment of training content and delivery with business goals and evolving market needs.
• Drive a culture of continuous improvement and excellence in learning and development within the organisation.
• Aim to exceed expectations in all internal customer interactions.

Your Skills and Experiences

• Hold an Apprenticeship/Vocational Course in L&D or Sales department/organization.
• Proficiency in course authoring and design; MS Dynamics; LMS (PeopleHub); Adobe Creative Suite; Articulate360, Synthesia, Vyond, Miro, Kahoot, Jira.
• At least minimum 2 years of experience in Project Management.
• Thirst for new knowledge & continuous personal development.
• Excellent communication skills across all channels - written & verbal, online & in-person.
• Ability to take complex topics & turn them into easy-to-understand & teach concepts.
• Ability to work effectively & efficiently with remote teams across different cultures & time zones.
• Driven self-starter with desire to help others become the best versions of themselves.
• Pro-active, fast-moving innovator with desire to “wow” the crowd.
• International travel may be required (Occasional (pre-planned) work outside of the usual working hours may be necessary to participate in Global Team events).