Global Product Support Engineer

APPLIED MATERIALS SINGAPORE TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading semiconductor firm seeks a professional in Singapore to develop new procedures and Best Known Methods for new products. The ideal candidate should have over 5 years in the semiconductor industry and possess strong communication skills. Responsibilities include participating in Build & Test processes and collaborating with Quality teams. This role provides opportunities for training development for Customer Engineers.

Qualifications

• More than 5 years of relevant experience in the semiconductor industry.
• Prior experience in PVD process/equipment is preferred but not compulsory.

Responsibilities

• Develop new procedures and Best Known Methods (BKMs) for new products.
• Participate in first chamber Build & Test in Apps lab.
• Partner with Quality & Reliability group to address Top Field Issues.
• Develop procedures to install, retrofit, and maintain the product.
• Create training packages for new products and train Customer Engineers.

Skills

Communication skills

Interpersonal skills

Proactive and resourceful

Job description

Job Description

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
• Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
• Collect process and qualification data to create product Best Known Methods (BKMs)
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirements:

• More than 5 years of relevant experiences in semiconductor industry
• Prior experiences in PVD process/ equipment will be preferred but not compulsory
• Good communication and interpersonal skills
• Proactive, resourceful and independent personality

Work Location:

• One North