Global Head of Solution Architect

SC HR SOLUTIONS PTE. LTD.; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

Reap is seeking a Head of Forward Deployed Engineering to build and lead our client-facing technical function. You will manage the existing Implementation Manager team today and evolve it into a broader FDE/Technical Solutions group, guiding clients from pre-sales to activation.

This role sits at the intersection of technical solutioning, implementation, and sales engineering, with hands-on involvement and a focus on scalable processes, risk guidance, and ensuring real value after go-live.

Qualifications

• Experience leading or building a client-facing technical team (e.g., Solution Engineering, FDE, Sales Engineering).
• Strong technical fluency with APIs, integrations, webhooks, authentication, data flows, and testing in sandbox/production.
• Experience with complex B2B payments, card issuing, or fintech infrastructure.
• Builder mindset to create structure from ambiguity and scalable operating models.

Responsibilities

• Build and lead Reap’s Forward Deployed Engineering function, evolving the current team.
• Own the client technical journey from pre-sales technical discovery through implementation, activation, and handoff readiness.
• Create and optimize the Sales–FDE operating model to identify risks early and align technical support to clients.
• Improve solution design, implementation quality, activation readiness, and post-activation outcomes across products and regions.
• Establish strong feedback loops between clients, Sales, CG, Product, Engineering, Operations, and Compliance using documentation, tooling, and automation.

Skills

Client-facing leadership

APIs & integrations

Troubleshooting

Cross-functional collaboration

Operating model design

Job description

About Reap

Reap is building financial infrastructure for modern businesses. Our products help companies issue cards, move money, manage payments, and scale financial operations across markets.

As our products and client base grow, the journey from sales to activation is becoming more technical and more important. We are looking for a leader who can build the team that helps clients go from “interested” to “live and successful” faster, with the right technical guidance along the way.

About the role

We are hiring aHead of Forward Deployed Engineering to build and lead Reap’s client-facing technical function.

This is a hybrid role at the intersection of technical solutioning, implementation, sales engineering, and client advisory. You will lead our existing Implementation Manager team and evolve it into a broader FDE / Technical Solutions function.

Your job is not just to get clients implemented or technically live. Your job is to help Sales qualify the right clients, design the right path to activation, and ensure clients are set up to generate real value after go-live.

What you’ll own

• Build and lead Reap’s Forward Deployed Engineering function, including the evolution of the existing Implementation Manager team.

• Own the client technical journey from pre-sales technical discovery through implementation, meaningful activation, and handoff readiness.

• Build the Sales–FDE operating model so technical risks are identified before commitment and the right clients receive the right level of technical support.

• Improve solution design, implementation quality, activation readiness, and post-activation cohort outcomes across products and regions.

• Create stronger feedback loops between clients, Sales, CG, Product, Engineering, Operations, and Compliance, using documentation, tooling, AI, and automation where useful.

What success looks like

You will be successful if:

• the right clients reach meaningful activation with fewer avoidable delays

• technical risks are identified earlier, before Reap over-commits

• implementation becomes less reactive, more scalable, and better matched to client complexity

• activated clients generate real post-activation usage and revenue, not just technical go-live

• recurring client issues turn into better product, documentation, and process improvements

What we’re looking for

We are looking for someone who is technical, commercial, client-facing, and operationally strong.

You may be a fit if you have:

• experience leading or building a client-facing technical team, such as Solution Engineering, Forward Deployed Engineering, Sales Engineering, Implementation Engineering, Technical Account Management, or a similar function

• strong technical fluency with APIs, integrations, webhooks, authentication, data flows, sandbox / production environments, and technical troubleshooting, with the judgment to guide teams and earn trust with technical stakeholders

• experience with complex B2B clients, ideally in payments, card issuing or fintech infrastructure.

• a builder mindset with experience in fast-changing environments: you can create structure from ambiguity, work across functions, communicate clearly with clients and internal teams, and build repeatable operating models while staying hands-on when needed

Nice to have

• Experience in Web3, stablecoins, or digital assets

• Experience building a Solution Engineering, Forward Deployed Engineering, or Technical Solutions function from scratch

• Experience leading teams across multiple regions or time zones

• Experience using AI or automation to improve implementation, support, documentation, or onboarding

Who this role is for

This role is for someone who wants to build a function, not just manage an existing team.

You should be excited by messy, high-growth environments. You should enjoy working directly with clients, but also know how to build systems and teams that scale beyond you. You should be technical enough to earn trust with engineers, commercial enough to support Sales, and operational enough to turn ambiguity into a repeatable model.

If you want to help build the team that turns complex client requirements into successful activation, this is the role.