Global Ecommerce Merchandise Analyst (Canada - GTMP)

WILLIAMS-SONOMA SINGAPORE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading e-commerce company in Singapore is seeking a Merchandise Analyst to enhance the online shopping experience. The role involves product management, performance analysis, and collaboration with various teams. Candidates should possess e-commerce experience, strong analytical skills, and an affinity for products. The company offers a dynamic work environment emphasizing detail and problem-solving.

Qualifications

• 2 years of e-commerce or related experience preferred.
• Ability to make timely decisions and anticipate problems.
• Proven analytical and organizational skills.

Responsibilities

• Perform product builds and user acceptance testing.
• Monitor performance of related product setups.
• Update SEO copy when required.
• Manage promotion setup and takedown.

Skills

Analytical skills

Problem-solving

Attention to detail

E-commerce experience

Excel (pivot tables, v-lookups)

Education

Min tertiary qualification

Tools

Adobe Experience Manager

Airtable

Curalate

Constructor

Job description

Overview of the Merchandise Analyst role

The eCommerce team is responsible for delivering a superior site experience for the customer, using data and customer insights to deliver easy, inspiring product discovery and helpful, intuitive, content-rich product pages.

You will have the opportunity to collaborate closely with cross-functional partners to deliver a seamless, friction-free, shopping experience online.

Responsibilities

• Perform product builds and UAT (Seasonal as well as weekly checks)
• Perform regular incremental updates/maintenance of the web assortment, adhering to the standards of our US sites
• Monitoring the performance of Related Product setup and Group-to-Category setup
• Create/build out categories, thumbnails and visual navigation set up and quarterly updates
• Perform season copy/delete
• Update SEO copy when required
• Managing promotion set-up and takedown
• Resolve/fix PIP (Product Information Page) issues raised by merchants and stores
• Continual review of sites conducting PIP and site scrubs to ensure a seamless and accurate shopping experience
• Support ad-hoc projects as assigned
• Work across multiple platforms including Adobe Experience Manager, Airtable, Curalate and Constructor
• Build and maintain relationships based on thorough planning, timely and professional communications, and intelligent problem-solving with internal partners, and cross-functional resources.

Criteria

• Min tertiary qualification and 2 years of e-commerce or related experience (candidates with less experience can be considered for the Specialist position)
• Ability to make timely decisions, anticipate problems, and provide creative solutions
• Strong affinity for the products and brands
• Proven analytical, business planning, and organizational skills
• Ability to deal with ambiguity, fast pace, and a changing environment
• Experience working in a global business and across multiple time zones
• Strong attention to detail
• Intermediate Excel skills (working knowledge with pivot tables and v-lookups)