Global Change & Enablement Lead - CSP

STANDARD CHARTERED BANK; Singapore; On-site; SGD 192,000 - 269,000; Full time

Job summary

Standard Chartered Bank is seeking an experienced C&E Global Engagement Lead (Organisational Change Management) to develop and execute the Change & Enablement strategy within the S&T COO Transformation initiative. The role focuses on engagement, learning, communications, and change impact assessments to embed change across the organisation.

The ideal candidate has 10+ years in complex global programmes, with PROSCI/Agile Change Management experience preferred.

Qualifications

• 10+ years leading change management for global programmes.
• PROSCI or Agile Change Management certificates preferred.
• Experience in both consultancy and in-house Change Management teams.
• Ability to apply best-practice methodologies in real-world contexts.

Responsibilities

• Scope, plan and execute end-to-end C&E/OCM items within the plan, including CIA and TNA.
• Lead design and execution of communications, engagement activities, and learning plans.
• Guide outputs of consultants in line with SCB’s Change & Enablement playbooks.
• Partner with leaders and PMs to embed change and ensure stakeholder adoption.
• Ensure business readiness and align messaging across engagement, training, and knowledge management.

Skills

Organisational Change

Stakeholder Management

Communications Strategy

Training Curriculum

Facilitation

Job description

Job Summary

This role could be based in Singapore, KL, Bangalore, London. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

THIS IS INITIALLY A 12 MONTH CONTRACT OPPORTUNITY, WITH THE POSSIBILITY OF FURTHER EXTENSION.

The C&E Global Engagement Lead (aka Organisational Change Management) is responsible for developing and executing the Change & Enablement strategy and plan which sits under the overall S&T COO Transformation initiative plan. This includes building engagement & communications plans; structured learning programmes using marketing, communications and change management strategies; and core OCM deliverables including change impact assessments and training needs analysis, with the objective of successfully embedding S&T change across the organisation. It is essential that the incumbent has deep capability and demonstrated experience in organisational change management.

Prior technology and behavioural change experience acquired across both consultancy and within in-house Change Management teams is desirable. Strategic enterprise communications and/or direct leadership experience on enterprise governance programmes incl. process would be preferred. This role sits within our Change & Enablement (aka. Organisational Change Management Practice), but will be allocated to our CSP Governance Programme.

Key Responsibilities

Strategy

• The C&E Lead is expected to indepently scope, plan and execute on critical end-to-end items within the C&E/Organisational Change Management (OCM) plan. This could include Training Needs Analysis (TNA) and Change Impact Assessment (CIA). They will also lead the design & execution of communications, knowledge & engagement activities targetted at all impacted user groups, including our Global Colleague bse and senior leadership teams. In addition, this role is expected to guide an oversee the outputs of existing consultants, in line with SCB’s internal Change & Enablement playbooks.

Business

Engagement Activities

• Partners with the Head of Change & Enablement and acts as a thought leader to successfully embed the change.
• Works with the Programme/ Project Managers (PM), Product Owners, Business Analysts, Design SMEs, CABM, and other C&E team members and Business stakeholders across the enterprise to achieve the programme’s objectives
• Understand the project lifecycle and ensures all stages are managed appropriately in terms of user engagement
• Provide strategic and tactical advice to drive sustainable change and partner with external vendors (where applicable) to successfully deliver th project’s objectives and benefits
• Create and implement Engagement & Learning strategies, and supporting execution plans. This will feed into the overarching C&E strategy and plan
• Produce and own high quality and high impact materials within the C&E plan that drive user adoption and sustainability of change initiatives:
• Stakeholder identification, assessment and engagement across locations and functions
• Develop a tailored end user engagement strategy to target specific stakeholder groups, to drive adoption, using the Change Impact assessment as a foundation
• As the project evolves, incorporate lessons learned into the engagement plan and continuously improve our engagement initiatives
• Ensure identified business impacts are adequately addressed through business readiness plans, and engagement
• Work with the rest of the C&E team to ensure consistent content and messaging across engagement, training, commuications and knowledge management
• Support the execution of business testing, including User Acceptance Testing, Service Rehearsal Testing etc.
• Partner with Group communications & People Capability to ensure key messaging, training and communication/ engagement strategy is aligned, consistent and utilizes standardized formats
• Collaborate with leads from other C&E supported programmes and business projects to manage interdependencies, identify synergies and coordinate deployment.

Processes

• Autonomously lead, develop, and execute key C&E deliverables within the overall book of work leveraging best practice approaches, including the S&T COO playbooks and frameworks.
• Act as advocate for and SME of the OCM/C&E discipline within the broader enterprise.

People and Talent

• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
• Guide, support and develop team members on change management approach and methodologies where required. This incldues developing and mentoring more junior C&E team members.

Regulatory & Business Conduct

• Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements
• Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct
• Take personal responsibility for understanding the risk and compliance requirements of the role
• Effectively and collaboratively identify, escalation, mitigate and resolve risk and compliance matters
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture
• Managing adherence to risk management protocols as it relates to internal and external events

Key stakeholders

• S&T COO Head of Change & Enablement
• CSP Programme Manager
• C&E team members
• Relevant MT members
• S&T MT
• Programme stakeholders
• Project Team members & Workstream Leads
• All SCB Colleagues impacted by the change

Our Ideal Candidate

• 10+ experience in leading the change management for complex global programmes is essential, including workstream leadership
• PROSCI, Agile Change Management or other certificates are preferred. A demonstrated ability to apply best practice mythology in an ‘on the job’ context is essential
• Experience in complementary disciplines, including CABM and management consultancy, will also be considered
• Candidates with both in-house and consultancy change management experience are preferred, with an ability to provide practical examples on how these skills have been applied as a workstream lead on past programmes.

Role Specific Technical Competencies

• Organisational Change Management
• Communications including strategy design
• Stakeholder Management
• Transformation icl. Target Operating Model Changes
• Training curriculum development
• Facilitation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.