Global Business Analyst

TikTok; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Global Business Analyst, where you'll play a crucial role in building metrics reporting systems and supporting data-driven decision-making. This position focuses on enhancing customer satisfaction and ensuring a sustainable sales environment. You'll collaborate with cross-functional teams to develop insights and monitor data anomalies, making a significant impact on the overall business strategy. If you're passionate about data analysis and eager to contribute to a dynamic team, this opportunity is perfect for you.

Qualifications

• Proficiency in data extraction and analysis to derive insights.
• Ability to craft clear storylines for different audiences.

Responsibilities

• Support data requirements for E-commerce Moderation and maintain dashboards.
• Collaborate with teams to enhance data infrastructure and generate insights.

Skills

Data Analysis

Python

SQL

Data Visualization

Storytelling

Education

Bachelor's Degree

Job description

About the Team

E-commerce's Governance and Experience (GNE) is a global team dedicated to achieving full customer satisfaction, fostering a sustainable and risk-free sales environment, and providing an exceptional purchase experience. The Service and Moderation Team (SMT), part of GNE, aims to deliver trustworthy and excellent service experiences for every TikTok Shop user. We are seeking a Global Business Analyst responsible for building the metrics reporting system, supporting business reviews, and aiding decision-making processes. The role involves analytical support, reporting, forecasting, and developing insights through weekly, monthly, and bi-monthly statistics, along with providing performance-related recommendations.

Responsibilities

• Support overall data requirements for E-commerce Moderation; design and structure core indices; develop and maintain data dashboards; monitor data anomalies in core indices.
• Collaborate with the Data Engineering (DE), Product Management (PM), Research & Development (RD), and Algorithm teams to enhance data infrastructure, enabling moderation teams to identify issues and operational opportunities efficiently.
• Work closely with regional moderation leaders and cross-functional teams to generate insights, provide data analysis, and prepare business review reports as needed.

Qualifications

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• Proficiency in extracting, processing, and analyzing data to derive accurate insights.
• Ability to craft clear and concise storylines to communicate key messages and adapt them for different audiences and reporting contexts.
• Capability to select appropriate analytical methodologies independently, from defining the problem to conducting analysis and reporting.
• Quick learner with domain knowledge in new areas, strong multitasking, and effective time management skills.

Preferred Qualifications

• Proficiency in Python and SQL for statistical modeling and data analysis.
• Experience in global business or analytical roles.
• Familiarity with policy and moderation landscapes.

About TikTok

TikTok is the leading platform for short-form mobile videos. Our mission is to inspire creativity and bring joy. With headquarters in Los Angeles and Singapore, and offices worldwide, including New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo, we are a truly global company.

Why Join Us

At TikTok, inspiring creativity is at our core. Our innovative products empower people to express themselves, discover, and connect. Our diverse teams create value for communities, foster creativity, and spread joy—our daily mission.

Diversity & Inclusion

TikTok is committed to fostering an inclusive environment where employees are valued for their skills, experiences, and perspectives. We celebrate diversity and aim to reflect the communities we serve, creating a workplace that is as vibrant and diverse as our global user base.