Global Aftersales & Fulfillment Experience Lead

TikTok Pte. Ltd.; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

TikTok Pte. Ltd. is seeking an experienced governance and operations professional to lead after-sales strategy and fulfillment across the APAC region.

You will design platform-wide service frameworks, set standards, and collaborate with Product, Operations, Logistics, Customer Service, Risk Control, and Seller Governance to optimize end-to-end fulfillment and trust. In this role, you will analyze key metrics, drive cross-functional improvements, and help shape scalable processes that protect

Qualifications

• Bachelor's degree or above with experience in after-sales strategy development, fulfillment management, service operations, seller operations, or platform governance.
• Experience in e-commerce, retail, consumer goods, local services, logistics fulfillment, or platform-based businesses.
• Familiarity with core workflows such as order fulfillment, after-sales service, and service protection.

Responsibilities

• Develop and implement after-sales fulfillment service strategies for the APAC region, building a platform-wide service framework covering order fulfillment, logistics delivery, after-sales service, dispute resolution, seller appeals, and service protection.
• Own after-sales fulfillment service quality management for markets such as Japan, establishing evaluation framework and tracking core metrics like order fulfillment, after-sales handling, and customer satisfaction.

Skills

Data analysis

Problem solving

Communication

Project management

Education

Bachelor's degree or above

Experience in relevant sectors

Job description

TikTok Pte. Ltd. is seeking an experienced governance and operations professional to lead after-sales strategy and fulfillment across the APAC region.

You will design platform-wide service frameworks, set standards, and collaborate with Product, Operations, Logistics, Customer Service, Risk Control, and Seller Governance to optimize end-to-end fulfillment and trust. In this role, you will analyze key metrics, drive cross-functional improvements, and help shape scalable processes that protect