Global Account Manager APAC (Hybrid)

Fastmarkets; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading price-reporting agency in Singapore is seeking a candidate to manage global client relationships and facilitate their transition to Enterprise licensing. This role involves developing tailored solutions, ensuring customer satisfaction, and implementing revenue growth strategies while collaborating across teams. Ideal candidates should have experience in account management and a solid understanding of commodities markets.

Qualifications

• Proven success managing high-value B2B accounts with revenue growth.
• Experience working across sales, marketing, product, and customer success.

Responsibilities

• Build and maintain strategic relationships with large global clients.
• Implement revenue growth strategies transitioning clients to enterprise licensing.
• Collaborate with Customer Success, Editorial, and Analyst teams.

Skills

Account Management Principles

Communication

Negotiation

Analytical Thinking

Leadership

Education

Understanding of commodities markets

Job description

Overview

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets’ data supports customers in understanding and predicting dynamic markets, enabling trading and risk management. The company is global, with a history dating back to 1865 and more than 600 employees across multiple locations.

The Role

To establish and manage strategic relationships with global customers, facilitating their transition to Enterprise licensing. Develop and propose tailored solutions that align with their business priorities, fostering long-term commercial partnerships that reduce churn, improve cross-sell and drive scalable growth over the next 3 to 5 years.

Principle Accountabilities

• Account Management: Build and maintain strategic relationships with large global clients, aligning Fastmarkets’ data to support their trading workflows, digital transformation, and licensing requirements.
• Revenue Growth: Implement revenue growth strategies by transitioning clients from traditional models to enterprise-wide licensing, aiming for sustainable long-term agreements.
• Enterprise Opportunity Planning: Develop and execute comprehensive enterprise opportunity plans addressing the global scale of the client’s business and ensure licensing aligns with use cases and value.
• Customer Satisfaction and Retention: Ensure successful adoption of enterprise licensing models by delivering an enhanced, tailored customer experience to drive retention and expansion.
• Cross-functional Collaboration: Collaborate with Customer Success, Editorial, and Analyst teams to conduct ongoing account reviews and ensure smooth implementation of enterprise licence agreements.
• Market and Industry Insight: Leverage knowledge of global industry trends and competitive landscapes to offer proactive solutions that enhance Fastmarkets’ value.
• Performance Reporting and Optimisation: Track and report enterprise-level KPIs to improve account strategies and align with the company’s transition to enterprise licensing.
• Contract Negotiation and Enterprise Licensing: Lead complex negotiations for enterprise-wide agreements, ensuring terms support long-term value for both client and Fastmarkets.
• Engagement and Strategic Alignment: Facilitate engagement between Fastmarkets and client stakeholders to sustain strategic partnerships and uncover cross-selling opportunities.
• Leadership and Role Modelling: Demonstrate leadership in executing the enterprise transition strategy and foster a culture of collaboration, accountability, and performance.

Key Interfaces

• Clients and Stakeholders: Engage senior decision-makers to understand business challenges and facilitate the transition to enterprise-wide licensing.
• Sales Team: Align on enterprise account strategies and drive global revenue growth through coordinated efforts.
• Marketing Team: Collaborate on demand generation within the existing customer base and support campaign execution across levels.
• Product Development and Management: Provide client feedback to prioritise enterprise needs in product roadmaps.
• Editorial and Pricing Development: Drive enterprise-level content, data, and pricing strategies.
• Customer Success Team: Ensure onboarding and ongoing engagement for enterprise adoption.
• Finance and Legal Teams: Manage complex contract negotiations and compliance for enterprise licensing.
• Operations and Support Teams: Ensure smooth implementation and delivery of enterprise data and resolve operational issues.

Knowledge, Experience And Skills

We are looking for a highly motivated individual who is a strong team player and flexible in a fast-paced environment.

Knowledge

• Industry Expertise: Understanding of commodities markets, trends, players, and financial applications.
• Account Management Principles: Knowledge of best practices in account management, planning, and client engagement.
• Market Analysis: Ability to analyse market data to inform strategies and identify growth opportunities.
• Product Knowledge: Familiarity with PRA products and services, including pricing data and analytics, to communicate value to clients.

Experience

• Account Management: Proven success managing high-value B2B accounts with revenue growth and high client satisfaction.
• Sales Performance: Track record of exceeding targets with strategic account management and long-term relationship building.
• Cross-functional Collaboration: Experience working across sales, marketing, product, and customer success to deliver integrated solutions.
• Client Engagement: Experience engaging with senior executives and decision-makers to communicate value and build trust.

Skills

• Communication: Clear verbal and written communication of complex information.
• Negotiation: Strong ability to facilitate contract discussions and multi-year renewals for mutual benefit.
• Analytical Thinking: Ability to analyse data and trends to develop strategic insights.
• Problem-Solving: Proactive in identifying client challenges and delivering tailored solutions.
• Leadership: Ability to inspire and drive collaboration and accountability.
• Adaptability: Flexible to changing client needs and market dynamics.

Personal Attributes

• Principled Performer: Maintains integrity and ethical standards in all decisions.
• Coachability: Willingness to learn and adapt based on feedback.
• Positivity & Resilience: Maintains a constructive attitude and supports others.
• Resourcefulness: Proactive problem-solving and efficient use of resources.
• Adaptability: Thrives in changing environments and adjusts strategies as needed.
• Natural Curiosity: Seeks to understand client challenges for meaningful engagement.
• Exceptional Standards: Commits to high-quality work and continuous improvement.

If you’re excited about the role but your experience, skills or qualifications don’t perfectly align, we encourage you to apply anyway.

Additional Information

Our Values

Fastmarkets values a diverse, inclusive culture built on six core principles: Metrics Driven, Accountable, Growth Mindset, Inclusive, Customer Centric, Collaborative.