Global Account Manager

CTSI-GLOBAL PTE LTD; Singapore; On-site; SGD 48,000 - 76,000; Full time

Job summary

CTSI-GLOBAL PTE LTD in Singapore is seeking a full-time Account Manager with a partial remote work option. You will oversee assigned client accounts, nurture relationships with key stakeholders, and ensure high levels of customer satisfaction.

You'll handle daily account operations, coordinate with internal teams, and report to the Director as you grow coverage across APAC. The role demands strong communication, analytical thinking, and multitasking in a dynamic logistics environment.

Qualifications

• Bachelor's degree in a related field is required or preferred.
• Experience in customer service within logistics or supply chain is preferred.
• Strong communication and presentation skills are essential.
• Proficiency in Excel; familiarity with SQL is a plus.
• Excellent interpersonal and relationship management abilities.
• Ability to manage multiple projects and clients simultaneously.
• Analytical mindset with strategic thinking capability.
• Self-motivated, adaptable, and dependable.
• Fast learner in dynamic environments.
• English fluency; additional languages are a plus.

Responsibilities

• Serve as the primary contact for clients, fostering strong relationships.
• Plan, organize, and lead regular business and performance review meetings.
• Conduct training sessions and workshops for clients and their vendors.
• Manage client accounts across various industries within the APAC region.
• Prioritize and execute tasks efficiently in a fast-paced environment with keen attention to detail.
• Address and resolve client issues promptly and effectively.
• Demonstrate deep understanding of portfolio, including escalation and troubleshooting.
• Perform ad hoc tasks as assigned by the Manager.

Skills

Communication

Presentation

Interpersonal skills

Analytical mindset

Strategic thinking

Multi-tasking

Self-motivation

Adaptability

Dependability

Quick learner

English proficiency

Education

Bachelor's degree in Business Administration, Logistics, Statistics, or related field

Tools

Microsoft Office (Excel)

SQL

Job description

About the role

We are seeking a full-time Account Manager based in Singapore, with the option for partial remote work. This role involves overseeing assigned client accounts, nurturing relationships with key stakeholders, and ensuring high levels of customer satisfaction. The Account Manager will handle all aspects of daily account operations and report directly to the Director.

Key responsibilities

• Serve as the primary contact for clients, fostering strong and lasting relationships

• Plan, organize, and lead regular business and performance review meetings

• Conduct training sessions and workshops for clients and their vendors

• Manage client accounts across various industries within the APAC region

• Prioritize and execute tasks efficiently in a fast-paced environment with keen attention to detail

• Address and resolve client issues promptly and effectively

• Demonstrate deep understanding of your portfolio, including escalation and troubleshooting

• Perform ad hoc tasks as assigned by the Manager

About you

• Bachelor's degree in Business Administration, Logistics, Statistics, or a related field

• Prior experience in customer service within the logistics or supply chain industry is preferred

• Strong communication and presentation skills

• Proficiency in Microsoft Office, especially Excel; familiarity with SQL is a plus

• Excellent interpersonal and relationship management abilities

• Capable of handling multiple projects and clients simultaneously

• Analytical mindset with strategic thinking capability

• Self-motivated, adaptable, and dependable

• Quick learner who thrives in dynamic environments

• Fluent in English as the role requires managing internal and external communication in English. Additional language is plus.