Global Abuse Escalations & Policy Program Lead

Google India; Singapore; On-site; SGD 180,000 - 210,000; Full time

Job summary

Google's Trust & Safety team in Singapore identifies and tackles the biggest problems affecting safety and integrity across Google products. You will work with engineers and product managers to fight abuse and protect users and partners on platforms like Search, Maps, Gmail, and Google Ads.

The role emphasizes strategic thinking, cross-functional collaboration, and the ability to communicate findings to technical stakeholders and executives.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
• Ability to work non-standard, on-call rotation work hours, including weekends.

Responsibilities

• Own and manage the policy review of escalations across the suite of adversarial abuse policies, ensuring that all escalations are triaged, tracked, investigated, and communicated accurately using internal tools and systems.
• Drive consensus and resolution of escalations across all stakeholders in close coordination with partner teams.
• Develop deep knowledge across adversarial abuse policies to ensure faster, more efficient resolution.
• Support ongoing process and tool improvements through ideation and/or operating as a team representative in broader working groups.
• This role may be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube's community guidelines. Participate in an on-call rotation schedule to manage high priority escalations that may occur outside of standard non-work hours including weekends/holidays.

Skills

Bachelor's degree or equivalent pr

7 years of experience in data anal

On-call rotation including weekends

Education

Bachelor's degree

Tools

SQL

Job description

Google's Trust & Safety team in Singapore identifies and tackles the biggest problems affecting safety and integrity across Google products. You will work with engineers and product managers to fight abuse and protect users and partners on platforms like Search, Maps, Gmail, and Google Ads.

The role emphasizes strategic thinking, cross-functional collaboration, and the ability to communicate findings to technical stakeholders and executives.