General Manager, Transport Operations

DHL Express (Singapore) Pte. Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

DHL Express (Singapore) Pte. Ltd is seeking a dynamic leader to manage the transport team in Singapore. This role involves overseeing logistics operations, driving performance against KPIs, and ensuring customer satisfaction while fostering a culture of diversity and inclusion. The ideal candidate will have extensive experience in transport management, a strong P&L background, and exceptional leadership skills.

Qualifications

• Minimum 10 years in operational roles with P&L responsibilities.
• Experience in both transport & network optimization.
• Credible senior leader in logistics.

Responsibilities

• Lead and manage transport team to meet KPIs.
• Oversee planning and execution of transport fleet operations.
• Grow transport business and ensure operational improvements.

Skills

Project Management

Business Development

Negotiation

Transport Optimization

Leadership

Education

Degree in Logistics or Engineering

Tools

Transport Management System (TMS)

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• Lead and manage the transport team, ensuring high performance and meeting KPI and service delivery levels, driving overall Singapore Transport agenda in line with Cluster & Regional strategy.
• Oversee the planning, execution and smooth running of transport fleet operations, ensure all operational requirements are delivered to target, including time, costs and quality.
• Grow transport business and successfully implement projects timely and within budget.
• Operational design and costing of solutions.
• Operational improvements by using Operation Maturity Model, Performance Dialogue, Lean, Gemba and other improvement methodologies.
• Build world-class Control Tower and lead team.
• Close collaboration and operational optimization with other SEA Transport organizations
• Full P&L responsibility for Transport business.
• Delivery of transformational, organic growth, winning significant additional new customers.
• Manage all customer relations and ensuring highest satisfaction levels
• Manage supplier/ asset management and contracts
• Compliance with all statutory and company policies on H&S, security, quality and environmental issues
• Team performance & development through coaching, performance management, talent management and succession planning

Requirements

• Degree in Logistics or Engineering or equivalent experience
• Min 10 yrs in operational role with P&L responsibilities
• Record of delivering against targets
• Knowledge of overall Singapore logistics market, specifically in the transport sector
• Creditable senior leader with experience of in-house and sub-contracted transport operations
• Experience in both transport & network optimization as well as in warehouse processes
• Proficient in TMS
• Business development track record in particular with large multinationals
• Commercial acumen and contractual negotiation skills
• Excellent Project Management Skills (DePICT)
• Proven track record in supporting and managing complex change-management programs & projects

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.